The Massachusetts Convention Center Authority’s Public Safety Team at the Boston Convention & Exhibition Center (BCEC) and the Hynes Convention Center (Hynes) have taken their experiences to develop a comprehensive crisis management and emergency preparedness training program.
10th Annual Future Contact Center Summit
Charting the Next Generation Customer Experience. Playing to Win
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It’s an exciting time to be involved in customer care and customer experience. Now more than ever we are able to see the rapid evolution of the industry, and when executed properly, just how effectively a positive customer experience can lead to expansion. This summit offers a unique, in-depth and collaborative learning experience to equip participants with the knowledge and skills they need to shape the next generation of customer experience. It is the only event that synthesizes emerging trends, customer needs, disruptive technologies and business imperatives into a clear vision for advancing service excellence for commercial success. For more information download the agenda here: http://bit.ly/1raUxFv or visit Confirmed Speakers Include: - Tim Lebrecht, Author: The Business Romantic and CMO of leading architecture company - Ryan Jenkins, The Change Maker, Next Generation Catalyst - Andy Yasutake, Director Global Technology Solutions & Operations, LinkedIn Global Customer Operations Team, LinkedIn Corporation - Bruce Hodes, Author: Front Line Heroes - Ingrid Lindberg, Chief Customer Experience Officer, Prime Therapeutics LLC - Kevin Thompson, VP Customer Experience & Development, Barneys New York - Heather Teskey, Chief Marketing Officer, Hallmark Business Solutions - View all speakers: http://bit.ly/1r1DB2n