15th Annual Call Center Week

15 Years of Excellence
2014-06-09 - 2014-06-13
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15th Annual Call Center Week Competing on Service: Seize the Opportunity June 9-13, 2014 | Mandalay Bay, Las Vegas, NV www.callcenterweek.com 1,500+ Attendees, 120+ Speakers, 100+ Sponsors… Call Center Week is the #1 industry event that is unrivaled in SIZE, SCOPE, BREADTH and DEPTH. KEYNOTE SPEAKERS • Keith Ferrazzi, Founder and CEO, Ferrazzi Greenlight, Greenlight Research Institute, Author of #1 New York Times Bestseller Never Eat Alone • Jenn Lim, CEO & Chief Happiness Officer, Delivering Happiness & Zappos Culture Book Creator • Jerry Nadal, SVP Resisdent Shows Division, Cirque du Soleil • Jasmine Creen, Chief Customer Advocate, Nationwide Insurance • Dr. James L. Merlino, Chief Experience Officer, Cleveland Clinic Foundation • Ashley Kohlrus, Chief Experience Officer, Allegacy Federal Credit Union • Tony Gaines, Chief Customer Officer, LOGIC Electronic Cigarettes • Amy Latzer, Chief Operating Officer, 211 LA County In addition to our keynote speakers, Call Center Week’s speaker faculty is composed of customer service champions who drive the industry forward. Download the agenda or email us to receive a copy. CALL CENTER WEEK IN A NUTSHELL: • Monday, June 9th: Master Class Day (Choice of 2 Master Classes) • Tuesday, June 10th: Workshop Day (Choice of 3 Workshops) • Wednesday, June 11th: Main Conference & Call Center Week Excellence Awards • Thursday, June 12th: Main Conference • Friday, June 13th: Post Conference Site Tours – Zappos, Williams Sonoma

Partner Voices

Until recently, the opportunity to have a celebrity attend an event, attach themselves to a name-brand or endorse a certain product or idea was untouchable. The thought of paying a person to promote a product was seen as something only Fortune 500 companies could afford. Social media has changed all that with brands and businesses utilizing celebrity influencers to connect directly with their demographics and increase sales and profits.