16th Annual Call Center Week

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The #1 customer care event is back and once again it’s BIGGER, BETTER, and UNPARRALLELED in every way… WOW! Factors for 2015 include: 2000+ Attendees, 120+ Speakers, 200+ Sponsors & Exhibitors, 70+ Sessions, a re-vamped awards ceremony and new track streams for customized learning. Call Center Week’s speaker faculty features inspirational mater storytellers who exemplify customer-centric leadership, innovation and transformation: • Led Minervini, Chief Information Officer, Carlos Bakery, Home of TLC’s Cake Boss • Matt Alfred, Senior Vice President, Citi Group • Chris Gillen, VP asset protection & Customer service, Toys “R” Us • Deena Ebbert, Official Ambassador & Expert trainer, The FISH! Philosophy • Guhfren Ahmed, Head of Customer Experience Technology, eBay Inc. • Neil Williams, SVP Global Sales & Customer Care, Marriott International For a full speaker line-up and session details, please download the program: http://bit.ly/1KJSpwQ Contact Info: 1-800-882-8684 | enquiry@iqpc.com

Partner Voices

Sporting events are no longer the most preferred target for terrorists, according to the Department of Homeland Security. Outdoor events, conferences, festivals, and other events featuring public figures are all vulnerable. And with over a thousand different-level attacks since 2015, it’s no surprise that safety and security are among the top concerns for event professionals.