16th Annual Call Center Week

Event contact first name
IQPC
Event contact last name
IQPC
Email
enquiry@iqpc.com
Event contact telephone number
1-800-882-8684
Description
The #1 customer care event is back and once again it’s BIGGER, BETTER, and UNPARRALLELED in every way… WOW! Factors for 2015 include: 2000+ Attendees, 120+ Speakers, 200+ Sponsors & Exhibitors, 70+ Sessions, a re-vamped awards ceremony and new track streams for customized learning. Call Center Week’s speaker faculty features inspirational mater storytellers who exemplify customer-centric leadership, innovation and transformation: • Led Minervini, Chief Information Officer, Carlos Bakery, Home of TLC’s Cake Boss • Matt Alfred, Senior Vice President, Citi Group • Chris Gillen, VP asset protection & Customer service, Toys “R” Us • Deena Ebbert, Official Ambassador & Expert trainer, The FISH! Philosophy • Guhfren Ahmed, Head of Customer Experience Technology, eBay Inc. • Neil Williams, SVP Global Sales & Customer Care, Marriott International For a full speaker line-up and session details, please download the program: http://bit.ly/1KJSpwQ Contact Info: 1-800-882-8684 | enquiry@iqpc.com

Partner Voices

As event professionals, our job is to host people and while we can’t prepare for everything, it’s essential to develop an emergency plan that can be adapted to any situation. In Boston, the Massachusetts Convention Center Authority’s (MCCA) Public Safety Team at the Boston Convention & Exhibition Center (BCEC) and the Hynes Convention Center, have taken their experiences to develop a comprehensive crisis management training program, starting with crisis communications.