As event professionals, our job is to host people and while we can’t prepare for everything, it’s essential to develop an emergency plan that can be adapted to any situation. In Boston, the Massachusetts Convention Center Authority’s (MCCA) Public Safety Team at the Boston Convention & Exhibition Center (BCEC) and the Hynes Convention Center, have taken their experiences to develop a comprehensive crisis management training program, starting with crisis communications.
18th Annual CCW Conference & Expo
2017-06-26 - 2017-06-30
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Website: http://bit.ly/2dlxUua Theme: Inspirational. Educational. Community-Oriented. Featured Speakers: • Tim Mulligan, Chief Human Resources Officer, San Diego Zoo Global • Peter Guber, Chairman and CEO, Mandalay Entertainment Group Owner, Los Angeles Dodgers Owner and Co-Executive Chairman, Golden State Warriors Owner and Executive Chairman, Major League soccer’s Los Angeles Football Club • Jeff James, Vice President and General Manager, Disney Institute • Gordon Clinkscale, Vice President, Customer Care, Freedom Mortgage Corporation • Kathryn Busch, Senior Vice President, Consumer Deposits, Freedom Mortgage Corporation • Troy Shaffer, VP Contact Center Operations, Member Services, SCAN Health Plan • Cecilia McKenney, Executive Vice President and Chief Customer Officer, Frontier Communications • Lili Tomovich, Chief Experience and Chief Marketing Officer, MGM Resorts International View the full speaker line-up: http://bit.ly/2dsaYdN Contact Info: 1-800-882-8684 | firstname.lastname@example.org Register Now: http://bit.ly/2d5aLOU Shorter Version of Description: There’s a burning notion that there’s a decline in CX around the world. Are you interested in gaining strategies for moving your business to the next level of excellence? Our distinguished keynote, well known for his storytelling skills, will share Disney’s “secret sauce.” This step by step model will challenge you to think about people first, guests second and revenue third. Create a culture focused on people and leadership and reap CX and financial rewards. CCW is the most respected event focused on customer experience transformation. In 2016, CCW events attracted 2500+ senior level customer-obsessed executives from 1200+ attendee companies, across 50+ countries. The senior level delegates – 58%+ Director level and above – have responsibilities in customer service and customer strategy. Our speaker faculty includes 150+ industry movers and shakers, and the expo hall features 200+ sponsors showcasing cutting edge tools to go from good to great!