6th Annual CX Impact 2014

2014-12-08 - 2014-12-10
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The 6th CX Impact event (http://bit.ly/1tsg62b) combines best practice sessions with "idea exchange" sessions that are rich in discussions, debate and problem-solving with your peers. Join CX, customer service and marketing leaders as they share how they are connecting the dots to build stronger relationships with customers that impact the bottom-line. Unlike some CX events that take a thirty thousand foot view of the customer experience, this event dives deep into "how to" align cross-functional teams and implement strategy in today's omni-channel environment. For more information about speakers and topics download the brochure here http://bit.ly/1ooP2h6

Partner Voices

As event professionals, our job is to host people and while we can’t prepare for everything, it’s essential to develop an emergency plan that can be adapted to any situation. In Boston, the Massachusetts Convention Center Authority’s (MCCA) Public Safety Team at the Boston Convention & Exhibition Center (BCEC) and the Hynes Convention Center, have taken their experiences to develop a comprehensive crisis management training program, starting with crisis communications.