Customer Contact Exchange

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+44 (0) 207 368 9484

Rapid advancements in technology and the growing use of social media has come hurtling into our lives and has changed the way in which consumers access information, making them more powerful than ever before. Companies are starting to realise that their customer service can’t just be good some of the time, it has to be consistently excellent across all channels. That’s why the leading minds in customer service will gather at the Executive Customer Contact Exchange (October 14 - 15, Florida) to discuss best practice and learn how to implement the very latest tools and techniques required for delivering an excellent customer service. Through streamlining operational activities and creating a customer focussed culture, you have the potential to transform your customer service strategy and gain a crucial advantage in your marketplace. The following world renowned customer service and experience leaders have been hand selected to speak at the Exchange: • Barclaycard US , Chief Operating Officer, Global Operations • Sears Holding , DVP, E-Commerce Customer Operations • Wells Fargo , EVP • Erie Insurance , VP Customer Care • DIRECTV, Senior Director, Customer Satisfaction • Neiman Marcus, VP Customer Care • Dunkin' Brands, Strategic Initiative Director, Office of the COO •, GM, Worldwide Customer Care and Technical Support • Verizon, Director of Social Media & Digital Strategy • Walgreens, Director, Operational Excellence & Customer Care Operations For further information about the speakers, agenda and to attend as a delegate, or to discover what opportunities remain for solution providers, please visit If you are a solution provider, the Exchange represents a unique business development opportunity where you can meet the leading brands in the customer service world. All of whom attend to discuss best practice, form key business relationships and to find new solutions to help propel their customer service strategy to success. 

Partner Voices

Until recently, the opportunity to have a celebrity attend an event, attach themselves to a name-brand or endorse a certain product or idea was untouchable. The thought of paying a person to promote a product was seen as something only Fortune 500 companies could afford. Social media has changed all that with brands and businesses utilizing celebrity influencers to connect directly with their demographics and increase sales and profits.