The Customer Experience Conference – Engaging Multi-Channel Journeys

Engaging, Customer-Centric, Multi-Channel Journeys For Outstanding Customer Experiences Which Deliver: Create Excellent Customer Experiences On Every Customer Journey & Touchpoint, Harness The Power Of Digital, Meet Ever-Increasing Customer Expectations,
Event contact title
Ms
Event contact first name
Sarah
Event contact last name
McKeown
Email
sarah@thecustomerconferences.com
Event contact telephone number
+44 (0)20 3479 2299
Description
The Customer Experience Conference – Engaging Multi-Channel Journeys Engaging, Customer-Centric, Multi-Channel Journeys For Outstanding Customer Experiences Which Deliver: Create Excellent Customer Experiences On Every Customer Journey & Touchpoint, Harness The Power Of Digital, Meet Ever-Increasing Customer Expectations, Transform Cultures & Demonstrate Value A One-Day, Industry-Led Conference & Networking Event, 24th February 2016, One America Square, Central London Download the brochure here to see the full agenda: www.thecustomerconference.com/brochure 22 Senior Speakers From Top Customer Service Brands: WM Morrison Supermarkets PLC ● Standard Life PLC ● Scottish Water ● AXA Business Insurance ● Telefonica O2 ● East Midlands Trains ● The Body Shop UK ● Harlequin FC ● RSA Insurance ● Bupa ● Dublin Airport ● Weleda UK ● Land Registry ● Holiday Extras – Shortbreaks ● HarperCollins Publishers ● Le Boat (Part of TUI Group) ● Cancer Research UK ● Chiltern Railways ● News UK ● World Remit ● WM Morrison Supermarkets PLC ● Cancer Research UK Create Engaging, Outstanding Customer Experiences On Every Channel, Every Touchpoint & Every Journey For True Customer-Centricity & Demonstrable Bottom-Line Results: 1. The Customer View: Customer-Centric, Conversion-Boosting Experiences: Meeting customer expectations, needs and behaviours to create outstanding customer experiences on every touchpoint 2. Consistent, Impactful, Seamless Multi-Channel Experiences: Aligning your channels and touchpoints for engaging multi-channel experiences 3. Best-In-Class, End-To-End Customer Journey Transformation: Track, map and craft customer journeys which improve conversion rates, excite the customer and provide demonstrable business benefits 4. Delivering Next-Level Digital Experiences: Embrace new and innovative tools, trends and technologies to tailor and maximise the impact of your digital offering 5. Measuring The Customer Experience: Build a complete picture of long-term customer experiences, journeys and intangibles to turn insight into action 6. Track, Measure & Demonstrate Value On Every Touchpoint: Measure the impact of customer experience on the balance sheet to showcase value and secure investment 7. A Truly Customer-Centric Organisation? Win hearts and minds and senior buy-in and engage the workforce to ensure the customer voice is at the heart of your organisation (and budgets!) 8. Aligning Great Customer Experience Across Your Customer Service Touchpoints: Ensure excellent customer experiences are actually delivered consistently across the business 9. Beyond The Numbers – From Analytics To Insight: Harness customer insight, analytics and data to create targeted, personal experiences 10. Best-Practice Social Media Engagement: Understand what customers want on social as part of the multi-channel experience For more information please please call us on +44 (0)20 3479 2299 or email info@thecustomerconference.com

Partner Voices

Until recently, the opportunity to have a celebrity attend an event, attach themselves to a name-brand or endorse a certain product or idea was untouchable. The thought of paying a person to promote a product was seen as something only Fortune 500 companies could afford. Social media has changed all that with brands and businesses utilizing celebrity influencers to connect directly with their demographics and increase sales and profits.