Customer Experience Exchange for Retail

Date
2014-07-02 - 2014-07-03
Organizer
Event contact first name
Tania
Event contact last name
Silva-Jones
Email
exchangeinfo@iqpc.com
Event contact telephone number
+44 (0) 207 368 9484
Description

Today's operating environment for retailers is tougher than it's ever been. Customers can buy from anyone, anywhere in the world - and can share their views with billions of people - at the click of a button. Consumer based technology is also advancing more rapidly than most retailers can integrate it within their businesses, making customer expectations even harder to meet. The Customer Experience Exchange for Retail is an invitation-only forum that brings together 60 CMOs and VPs/Directors of Customer Experience, Marketing, eCommerce and Retail from Fortune 500 retailers to discuss the practicalities of increasing customer retention and loyalty in this hypercompetitive market. Through a range of cutting edge case studies, interactive discussions, hands-on workshops and private business meetings with the industry’s most innovative technology and service providers, executives attending the Exchange will learn how to: • Maximise the value of bricks and mortar assets in the face of increasing online spend • Link data across all channels to gain a single view of the customer • Stay competitive by staying ahead: Examine the latest technology innovations available to the retail industry • Drive revenue and business growth with a coordinated mobile marketing strategy • Reduce revenue leakage and sales abandonment with web analytics, user friendly payment systems and self-service tools • Ensure a customer centric culture that delivers on your brand promise Confirmed Speakers include: • John Lewis, Board Director, Retail • Made.com, Co-Founder & Creative Director • TM Lewin, COO • Whittard, Managing Director • Shop Direct, Luxury Director • Dyson, Group Director of Owner Experience • Tesco, Clubcard Rewards Director • Mothercare, Director of Retail Operations • McDonald’s, UK Director, Training, Education and Customer Services, • Alliance Boots, Group Strategy, International Online Development • Nespresso, Head of Retail Operations UK & ROI • Paul, Commercial Director For further information about the speakers, agenda and attending as a delegate, or to discover what opportunities remain for solution providers, visit http://bit.ly/1jxi3Xl If you are a solution provider, the Exchange represents a unique business development opportunity where you can meet the leading brands in the retail world; who attend to discuss best practice, form key business relationships and find new solutions to help propel their customer experience strategy to success.

Attendee information

• John Lewis, Board Director, Retail • Made.com, Co-Founder & Creative Director • TM Lewin, COO • Whittard, Managing Director • Shop Direct, Luxury Director • Dyson, Group Director of Owner Experience • Tesco, Clubcard Rewards Director • Mothercare, Director of Retail Operations • McDonald’s, UK Director, Training, Education and Customer Services, • Alliance Boots, Group Strategy, International Online Development • Nespresso, Head of Retail Operations UK & ROI • Paul, Commercial Director

Partner Voices

Until recently, the opportunity to have a celebrity attend an event, attach themselves to a name-brand or endorse a certain product or idea was untouchable. The thought of paying a person to promote a product was seen as something only Fortune 500 companies could afford. Social media has changed all that with brands and businesses utilizing celebrity influencers to connect directly with their demographics and increase sales and profits.