The Executive Customer Contact Exchange

Event contact first name
Tania
Event contact last name
Silva-Jones
Email
exchangeinfo@iqpc.com
Event contact telephone number
+44 207 368 9484
Description

The Executive Customer Contact Exchange is widely acknowledged as the must-attend meeting for Global and Regional Heads of Customer Service, Operations and Contact Centres from leading international brands. This year, 80 strategic decision-makers are attending to discuss best practice and learn how to implement the very latest tools and techniques required for delivering an excellent customer service. Achieving this all through streamlining operational activities and creating a customer focussed culture. At the Exchange, the world's leading minds in customer contact strategy, leading analysts and a selection of the most innovative solution providers gather to exchange knowledge and discuss best practice on aligning business strategy with delivering an unforgettable customer experience strategy across a number of platforms. Allowing you the potential to transform your customer service strategy and gain a crucial advantage in your marketplace. Speakers for the 2014 Exchange include: - COO, UCAS - Director of Customer Innovation, McDonald’s - Director of Customer Strategy & Risk Operations, DirectLine Group - Director of Customer Services, Sainsbury’s - Director of Customer Services, BUPA - Director of Customer Services, Santander - VP Reservations, NH Hotels - Global Business Improvement Director, Lego - Managing Director, Metro Bank - Managing Director, ABCG Training and Consulting - Managing Director, Relationship Banking, Barclays - Director, Global Customer Quality, Dell - UK Commercial Director, Air France - Senior Analyst, Forrester - Director of Customer Services, EDF Energy - Global Head of Customer Service Quality, TNT Express - Director of Customer Care, bPost - Marketing and Innovation Strategist, CesarLastra Ltd. Further information about the speakers, agenda and attending as a delegate or a solution provider can be found at http://bit.ly/1g0mYC0 If you are a solution provider, the Exchange represents a unique business development opportunity where you can meet the leading brands in the customer contact world; who attend to discuss best practice, form key business relationships and find new solutions to help propel their customer service strategy to success. “It was a really useful event, the calibre of the speakers as well as the participants was above par; it was also refreshing that the format allowed for vendor interaction on a “as needed” basis, it did not come across as a hard sell event (which can sometimes be the case)” COO, Alpha Card For more information or to register: Tel: +44 207 368 9484 Email: exchangeinfo@iqpc.com Visit: http://bit.ly/1g0mYC0

Attendee information

- COO, UCAS - Director of Customer Innovation, McDonald’s - Director of Customer Strategy & Risk Operations, DirectLine Group - Director of Customer Services, Sainsbury’s - Director of Customer Services, BUPA - Director of Customer Services, Santander - VP Reservations, NH Hotels - Global Business Improvement Director, Lego - Managing Director, Metro Bank - Managing Director, ABCG Training and Consulting - Managing Director, Relationship Banking, Barclays - Director, Global Customer Quality, Dell - UK Commercial Director, Air France - Senior Analyst, Forrester - Director of Customer Services, EDF Energy - Global Head of Customer Service Quality, TNT Express - Director of Customer Care, bPost - Marketing and Innovation Strategist, CesarLastra Ltd.

Partner Voices

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