Next-Level Customer Experiences & Insights Financial Services Conference

Advanced Customer Insight Strategies & Tailored Customer Experiences In Financial Services
Event contact first name
Sonia
Event contact last name
Patel
Email
sonia@globalinsightconferences.com
Event contact telephone number
+442034792299
Description
Barclays, Nationwide, Metro Bank and RBS will take to the stage for one day only to offer next-level advice on how to overcome the difficulties of implementing a customer-centric culture in organisations which were not initially designed to put the customer first! Discover advanced, innovative customer insight strategies for tailored customer experiences with expert advice from 23 finance brand speakers at The Next-Level Customer Experiences & Insights Financial Services Conference on 23rd June in London. Download the conference brochure here: www.financialservicesconference.com/brochure Advanced Customer Insight Strategies & Tailored Customer Experiences In Financial Services: Shifting Internal Culture To Build Customer-Centric Organisations Which Measure Value, Justify Investment Across The Customer Journey & Adapt To Upcoming Regulations. A One-Day, Brand-Led Conference & Networking Event, 23rd June 2015, One America Square, Central London. www.commsconference.com Take Your Customer Experiences To The Next Level In Just One Day: Barclays • Royal Bank of Scotland • Nationwide Building Society • Metro Bank • Aviva • LV= • Standard Life Plc. • Al Rayan Bank PLC (formerly Islamic Bank of Britain plc) • RSA Group • Hiscox • Allianz Insurance Plc. • AIG • Metro Bank • MBNA • BlackRock • British Gas Business • Direct Line Group • AIG • BT Technology • Bupa Global • RSA Group • Principality Building Society Embedding Cultural Change Within Financial Services: New & Innovative Approaches To Customer Insight, Creating Seamless, Integrated Customer Journeys & Measuring & Demonstrating The Benefits Of Improved Customer Experience Strategy: 1. Embed A Customer-Centric Culture Into Your Business: Empower your colleagues to ensure the customer is at the heart of your business and secure investment for next-level experiences 2. Real, Actionable & Winning Customer Insight Strategies: What are the latest methodologies and innovations to improve experiences and profits? 3. Customer Journey Showcase: Leading examples of implementing successful customer journeys which reflect the customer voice and deliver excellent experiences 4. Effectively Measuring The Experience: Justify investment by demonstrating that your customer insight and experience strategy really delivers to the bottom line 5. Implementing A Compliant Business Strategy: How best to communicate regulatory changes to customers, anticipate future requirements and adapt your customer strategy accordingly 6. The Changing Customer: Adapting traditional approaches to respond to new trends, habits and technologies within the financial services market 7. Harnessing Colleague Advocacy On Social Media: Boost customer engagement whilst remaining compliant with FCA regulations 8. Digital & Brand Alignment – Everywhere! Create an engaging customer experience across all touchpoints which appeals to customers emotionally and builds a positive association with your brand For more information please email info@financialservicesconference.com or call +44 (0)20 3479 2299.
Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact