Nordics' Customer Festival 2014
Customer strategy for all brands in the Nordic region Do you want to create amazing customer experiences, wow your customers and create a loyal customer following? Nordics’ Customer Festival give you an opportunity to do just that by bringing together over 200 of the biggest brands to discuss all aspects of the customer journey; from product search and evaluation to purchase and onto repurchase. Organisations wanting to be truly customer centric have a mountain of disciplines to tackle and plethora of options within them. The Nordics’ Customer Festival short cuts this process for you by giving you the chance to meet retailers and discuss how you can really “wow” your customers by creating those amazing experiences that will turn them into lifelong brand fans. What to expect: • Learn how enterprises can leverage loyalty programs across their business. The sessions are presented by pioneers in loyalty who have made it work through a variety of creative campaigns. • OmniChannel world showcases leading Nordic brands who have harnessed the power of multi-channel in order to maximise customer engagement. • Total payments helps businesses navigate the risks and benefits of emerging payments in order to create a seamless, enjoyable experience at point of sale. • Big Data world highlights brands that utilise the opportunities of big data in order to create customer profiles and enhance loyalty.