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Don't Be an Accidental Jerk While Networking

Thom Singer

Thom Singer is a professional speaker and known as "The Conference Catalyst"
August 4, 2011

While attending a large industry trade show, I had the pleasure of being in the audience to watch a nationally respected keynote speaker. I have long admired this professional and following her presentation, during the networking break, I approached to compliment her on a great talk (as a professional speaker myself, I know a fantastic performance when I see one!).

She was in a conversation with two other people near the cookies and coffee. I politely stood back a few feet waiting for a break, which did not come. One of the people in the discussion started to say something and then noticed me. He politely stopped and smiled. 

The speaker looked toward me and said “This is a private conversation.   can talk with you at another break, but this an important matter” and turned her back on me, returning her attention to the others.

Although a little put-off, I politely said “I just wanted to say ‘Nice job on stage’, I will catch up with you later” to her cold shoulder.

The situation reminded me of a similar encounter a few months earlier where I witnessed another person holding a “private” conversation during a public networking break and then being annoyed when others came too close. This person had a similar response, and seeing it happen twice made me think about how people accidently behave poorly sometimes. It can sour their reputation, damages relationships,and leaves others with hurt feelings. 

Nobody intends to come off like a jerk at a networking event, but it is easy to be caught up in our own world and dismiss people without realizing it.   

Trade shows and conferences are great places to meet new prospects and catch up with clients, but whenever you are at a public function you must be aware of how you are treating others. A networking event by definition is a time for people to approach. You need to be open to the advances of others, especially if you are the speaker or other VIP, as many will want to come and shake your hand. Scheduled breaks and gatherings are not the field for exclusive intimate dialogues.

While this woman’s attitude offended me, it was the response from others who had overheard the exchange that was most interesting. Several conference attendees, who were also nearby waiting to talk to her after the presentation, were within ear-shot and approached me about what they had heard. One was a meeting planner who was thinking of hiring this speaker for another conference, but was suddenly concerned she might be “high maintenance”. 

You never know who is watching or listening, so you must be careful in how you behave towards others ... especially while attending events. If you need to have a private conversation, schedule it in advance to meet at a secluded location. When such a need comes up spontaneously suggest to your conversation partners that you leave the main networking area and find a more private place to chat. Going only a few yards away from the main location will send a message to others that you are temporarily engaged. If someone does approach you can politely point out that you will be back to the main networking area soon.

A main reason people attend industry events is for the “networking”, so you should never be surprised when people say hello. Don’t ever be a jerk, even by accident, or it will forever be your brand.

Thom Singer is known as "The Conference Catalyst". He works with meeting planners and conference organizers to set the tone for a meeting. His presentations educate, inspire and motivate attendees to engage deeper in the event and make meaningful connections.  http://www.conferencecatalyst.com 

3 responses to ‘Don't Be an Accidental Jerk While Networking’

Hi Thom,

Thanks for sharing. It's that old golden rule in action again; it really is important to treat folks like you want to be treated, and you never know who is watching or will hear the story.

I had a similar situation, when I saw someone that had scheduled an appointment with me later in the day - we had never met, but he had been introduced to the group earlier, so I went up to introduce myself, and got that same cold shoulder type of response. Needless to say, our later meeting didn't go as well as he had hoped.

It costs a lot to repair those kinds of mistakes - and you never know when someone will tell the story...

Thom,
Great story and great lesson. Unfortunately, I'm guessing the people that really need to learn from this lesson will probably not, since they would think it could never apply to them. It's amazing that a person who could be so rude/clueless would make it that far, but if she lost another potential speaking gig because of her attitude... well, I would say that is karma. :)
Thanks for sharing. Megan

From the way you describe the incident, the speaker at the Conference did make an extraordinary error.

Sometimes you can get caught up in private conversations at networking events and it can be difficult if others approach you during that conversation. But in such situations you should always be polite and courteous, even if offering to catch up in a few moments. Especially if you are a speaker or organiser.

I speak at a number of events and people do approach after talks, either for a quick thank you and congratulations or for a deeper conversation. I always try to give as much of my attention as possible to each individual speaking with me in turn, while acknowledging the presence of those nearby.

If a conversation looks like it should be more private or detailed, I will arrange to follow up with that person at a more suitable time.

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