Global events search

Add your event

LinkedIn – There’s an Elephant in the Room and He’s Selling Something

David Schenberg

CEO-Principal of BusyEvent
June 30, 2011

I used to invest thoughtful time each week on LinkedIn answering event technology questions. For a long time, it was a great source for blog content for our Web site and always worth the effort. But somewhere along the way questions veiled as sales messages, and more recently not so veiled, began to outweigh real Q&A ... so I left.

Earlier this week, I was sitting with a fellow planner and he summed up how I felt. He said all any of us are trying to do is help our client try one new thing that's simple and easy to try - kind of like walking into Home Depot to tackle a small home project.

When you complete one, it's an empowering feeling that you can solve yet another. I'm both a planner and a sales guy and I appreciate everyone has a bag to carry so I try to help people find the crawl part of crawl - walk - run.

I recently started paying attention to a few forums on LinkedIn again and the first posting I ran into was from a guy who had the basketballs to ask, "If anyone out there has enjoyed this great product and would like to recommend it?" 

A single click revealed this player to be the actual director of sales for the company.  Fortunately, the first posting was from a savvy planner making fun of him and his "old news" product. I've decided I'm going to start doing that, and I think you should too. People don't like to hit the abuse button because most of this stuff isn't abusive ... just annoying. So you have to dislike something by speaking your mind.

LinkedIn forums survive on the quality of the content so kudos to you who give freely of your knowledge. Good karma (and business) will rain down on you. But for all the trolls out there, please be more honest in your approach. If someone has a need, then give your elevator pitch, but consider

that if your product is NOT the right fit for the request, then either leave that planner alone or be a gentleman/woman and introduce them to a partner or competitor and hopefully they will remember next time when you are the right fit.

But if you manage to steer them in the wrong direction, then they WILL NOT feel empowered to do more and they WILL NOT get approval to spend money on technology next time. Then the rest of us wind up having to clean up your mess and pay for your transgressions. We all have a responsibility to use these forums to help one another and business comes naturally from people who "like" what you are doing/saying and then reach out to you as a trusted advisor.

If you are lucky enough to see this all the way through, you'll wind up with client partners that help you design better programs. The forum is a great place to discuss real ideas and issues. I'm coming back in to participate once again and perhaps we'll do a little elephant hunting together!

4 responses to ‘LinkedIn – There’s an Elephant in the Room and He’s Selling Something’

You hit the nail on the head, Dave - and I was happy I wasn't holding my coffee when I read the comment about the guy with basketballs :)

It's all about providing content, and real value, and not trying to be the next door to door salesman with your foot in the door - the tortoise is going to win this race too!

Well said David and I hasten to add, don't give up. Yesterday I was accused of being a thread policeman because I told sales vultures and wolves to read the thread completely and see the needs had been satisfied. As you said, we who give freely with real advise will reap long terms benefit.

I have found what others say helpful and educational. As to the young crawling sales people, I started a thread on Exhibitor Group suggesting certified training in our industry similar to as their counterparts have. I would encourage your input and thoughts. Sanity has to start somewhere.

Hi David, I agree with you about the quality of a lot of the posts, and the dishonesty of disguising them as questions. However, I hope that you (and folks like you) don't give up on LinkedIn - I've found it to be an amazing networking tool if you're willing to put the time in to knowing who to talk to, connect with, and which groups to take note of.

I have a book coming out shortly, which I couldn't have written without LinkedIn. I got to interview some amazing people, some of whom I sought out, and some who I contacted having seen something that they posted which intrigued me. Hopefully this is a win-win for them too, since I'm including their stories.

If all the quality people give up and leave, it will be a sad day (and what will happen to the $8 billion valuation??? ;-)

David - I'm a supplier who has been selling to this industry for nearly 10 years and I'm posting Anonymous due to the subject of your post. I completely agree with you about this subject and can't tell you how often I want to read and learn something and someone replies, "Our destination can work with you on pricing" or "My company provides XYZ Services."

Back before the days of Blogs, Twitter and LinkedIn there was a listserve group called the MimList moderated by Joan Eisenstodt. We were so anxious to break into the industry and wanted so badly to tell everyone about how wonderful our services were. I remember jumping on a few opportunities to chime in hoping that someone would read my response and out of curiosity look up our company, call and hire us. I learned very quickly from not only the moderator but also other members that my behavior was unacceptable. This current activity on LinkedIn is the modern version of my plight 10 years ago.

There is a right way to sell to our industry. It takes time, money and probably a few "slow moving morning after" breakfast sessions - but it can be done. Oh...and it also helps to have a product, service or destination that is a proven value.

One thing I have learned about Event Managers is that they understand our motives as industry suppliers because so many of them not only purchase services from suppliers but they also sell their events, magazines, sponsorships, etc themselves. They have open minds if you greet them in the right places and right times.

If you want to build your business go to events, shake hands, kiss babies, whatever it takes....The event organizers are smarter than you think and your "strategically placed" comment in a forum isn't going to get their attention. They've probably already tried that themselves!

Leave a reply

  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <img>
  • Lines and paragraphs break automatically.
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.