Checklist for Attendee FAQ Section on Your Event Website

July 19, 2015

Are you in the process of building a website for your next event? If yes, you are probably hard at work ensuring that all the lists, tools and information that they need are accessible to your current and prospective attendees from all web pages they are likely to visit. But have you considered building an FAQ section to proactively answer common questions and providing additional info to your audience? A well planned FAQ section that is updated frequently can facilitate excellent customer service and save you many hours in answering attendees’ emails and phone calls.

Here is a comprehensive list of topics to cover on the Attendee FAQ Page:

1.       Attendee Demographics and Why Attend

2.       Important Dates

3.       Registration Info

4.       Venue Info

5.       Housing & Transportation Info

6.       Expo Floor Hours

7.       Important Search and Planning links including Login Page, Interactive Map and Exhibitor List, Calendar, Interactive Galleries and Personalized Planner

8.       Mobile App & Onsite Kiosk Info

9.       Rules & Regulations

10.   Contests and Gamification Programs

11.   Offers and Promotions

12.   Food and Refreshment Options

13.   Tips for International Visitors

14.   Onsite Help Desk Location

15.   Contact Info and/or Form

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