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Deadly Mistake #2 – Not Qualifying Recipients

Part #2 of the 7 Deadly Mistakes Exhibitors Make When Purchasing Promotional Products For Trade Shows

Promotional Products Will Drive Traffic to Your Booth

OK, so you’re looking for hoards of people to gather to your booth for your next trade show and looking to brand your product /service. Well, here’s how to do it. Studies show 71.6% of attendees can recall the name of the company they received a trade show promotional item from.

Unfortunately you are not going to be able to speak to every attendee walking the show floor. Many people are going to slip through the cracks during peak exhibit times.

There’s no denying it. Promotional products will draw traffic to your booth. But what items should you be looking for? Well if you’ve read Mistake #1, you should know that you want inexpensive items that have high retention rates, are re-useable and that work.

Here’s another tip. Make your promotional items available and make sure your contact info is on the product and any message you are focusing on at the show. You would be surprised at the amount of promotional items given out WITHOUT contact information… what a waste!!

The fact is, promotional items are great for getting a targeted message to a designated recipient on a repetitive basis. If nothing else, the exposure will help brand these attendees for future shows. And that’s not all. Studies show people receiving promotional items think favorably of the companies that gave them to them.

Keep in mind; this is great if EVERYONE at your next show is a potential buyer or prospect. But what if they are not?

Who is a Qualified Recipient?

Sure, you may want hoards of people to your booth to get some exposure, but remember this…When talking about trade show giveaways one thing is clear. You need to know WHO your targeted prospects are… your QUALIFIED recipients.

So WHO should you be looking for out of the masses? The obvious answer is that you want the decision maker, right! Well consider this… How about other people who may be exposed to the decision maker? What about people who can influence the decision maker?

Picture this. If my assistant was wearing your logo’ed baseball hat everyday, chances are I would take notice. The reason you should include those around the decision maker is to take advantage of the opportunity to influence them with your brand exposure on that promotional item. In the case of the logo’ed hat – Don’t you think that continued exposure would be worth the $5 investment!

Trick or Treat

It would be a simple world for you as an exhibitor if every person walking the show floor was a buyer of your product or service. The unfortunate reality is that this is not the case.

Here’s a common scene at trade shows. Companies simply put out their custom promotional products for everyone to stop by and pick up. The result? They waste a ton of money that will never bring them a return.

There’s a saying… “The guy with a big bag of tchotchke ain’t buyin.” You know the type, right? The attendee who goes from booth to booth to gather as much “free stuff” as possible. Yup, that guy… he’s not buyin’.

So do yourself a favor, do not wasting valuable time talking to unqualified leads who are talking to you solely to add to their overflowing bag of “free stuff.”

Promotional Products Can Drive OUT Disqualified Traffic

Ok, you might be thinking, “What’s this guy talking about? He just got finished telling me how great promotional items were for drawing traffic TO my booth"

Truth is, if you are prospecting for qualified leads, you can also use promotional items to quickly get unqualified traffic OUT OF YOUR BOOTH. It all comes down to this. If everyone at the show is not a potential buyer it is just as important to disqualify people as it is to qualify them.

If an attendee is not qualified he or she is not a prospect. What’s more, they will cost you money by taking time away from prospecting good leads. Your show time is finite and must be managed to maximize results.

Here’s an Example: A True Story

The first thing I did before I ever exhibited at a trade show was learn everything I could about exhibiting. The one thing that stuck in my head was Time Management.

One particular show comes to mind. There were thousands of attendees, but only a limited amount of potential buyers of my product. So, it was important for me to set a goal of getting as many qualified leads as I could, and then market to them after the show.

Here’s what I did. I bought a putter, a portable putting green, 300 globe stress balls, and T-Shirts. I drew traffic by offering a free t-shirt to anyone who could make a putt.

Now here was the kicker… They had to make the putt with a globe stress ball - not a golf ball! Trade shows are fun and most people enjoyed taking putts and watching others putt. It was always funny for the non golfers to see their golfer co-workers put on an even playing field.

So here was the plan. While people were waiting their turn to putt, we made sure to ask them what they did, and if they ever bought promotional items.

Now, everyone who made the putt got a free T-Shirt, but if we found out that they were not qualified and they missed the putt, we didn’t want to spend too much time with them. We simply gave them the stress ball and some literature to pass along to the decision maker. We moved them in and out of the booth in 3 minutes.

If we felt they were qualified, after the putt we would take them through our sales pitch. Whether they made the putt or not, we made sure to give them an assortment of samples, company literature, and a T-Shirt.

What makes this so special? The T-Shirt was not only an item with more perceived valuable, but as I mentioned yesterday WEARABLES have a huge retention and re-use rate. So we made sure to get repeated exposure to a qualified prospect who had the need for our service.

But you know what else? We took their business card or information and asked permission to follow up after the show. We DID NOT TAKE INFO ON NON QUALIFIED BUYERS.

Why is this important? Because if they are not a qualified prospect, you don’t want to spend time and money marketing to them after the show. I never rented a lead system because I did not want a bunch of non qualified leads in my database.

The business cards we collected were stapled to a lead sheet where we wrote notes to use in our follow up. All of our marketing after the show was focused on buyers. Needless to say we had a great conversion rate.

Let me just quickly reiterate. The product we used to move them along was the stress ball. Everybody left the booth happy and we kept the lead machine moving.

Keep in mind…Unqualified leads cheering in your booth is a good thing too. People were drawn to the “buzz” in our booth. Remember, TRAFFIC DRAWS TRAFFIC. Slow days and slow hours were always busier for us than the booths around us.

There are a lot of different things you can do with promotional items at trade shows but as you can see from my example you should probably have a disqualifier (inexpensive) and a qualifier item. Both will serve you well and it sure beats giving stuff away and not knowing what you spent the money on.

RJ Williams, is the owner of Poor Richards Promos. Our goal is to help educate exhibitors and give them the tools to maximize their trade show results.
Email for free marketing tips, “52 Ways to Trade Show Wealth.” For a copy of our full report, “7 Deadly Mistakes Exhibitors Make When Purchasing Promotional Products for Trade Shows” visit www.poorrichardspromos.com