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February 3, 2006

Article 1:
Avoid Booth Staff Duds: Thirteen Essential Questions You Have To Ask

Article 2:
Keeping Your Cool When The Customer Gets Hot

Article 3:
Do You Make Any of These Critical Marketing Mistakes?

Featured Events

Featured Suppliers

Press Releases


Need a Trade Show Exhibit Fast?

Your Trade Show Display Superstore

Exhibition Stands and Banner Displays

Thousands of Display Ideas

Velocity


Three Great Deals From TSNN!

Deal # 1 Exhibitor Lists From Exhibitrac Direct Marketing

1: Frequent Exhibitors / total quantity 3771 US companies
Price $1500 ON SALE NOW FOR $1195
These are the exhibitors that have appeared in at least 10 different shows within our files. This list contains some very recognizable corporate names, and has been completely phone verified with contact name and title of the person in charge of the trade show program. These companies have been self-selected by their exhibiting frequency to have substantial marketing budgets- perfect for a wide variety of business to business offers! This list also includes our new data fields: SIC code, Business Description, Employee size and Sales Volume.

2: Small Business File / total quantity 2156 US companies Price $850 ON SALE NOW FOR $750. These are exhibitors that have annual revenues between 1 - 20 million dollars. Small businesses need help (yours) with their exhibiting programs!  This list also includes our new data fields: SIC code, Business Description, Employee size and Sales Volume. 

3: All-in-One / total quantity 5028 US companies
Price $2000 ON SALE NOW FOR $1750
This is a tremendous value! Combines the "Frequent Exhibitors" and "Small Business" pre-defined lists into one "master" list, which has been de-duped and is ready to go! This price represents a discount of over 10% from what you would pay to rent each list separately at their respective sale prices.  This list also includes our new data fields: SIC code, Business Description, Employee size and Sales Volume.

For more information, please contact John Rice by phone at 617-527-6379 or by email at jrice@tsnn.com.

Deal #2: TSNN List of Trade Shows

Do you need to find multiple trade shows in multiple industries but don't have time to search through our extensive trade show directory? Do you also need business intelligence to help you in your marketing efforts?

TSNN will sell you its entire list of all U.S. and international trade shows for only $880 or a list of just U.S. trade shows for $480. Not only that, for up to 1 year we will email you updates of all trade shows on a monthly basis, and you pay nothing extra. The lists will be emailed to you in an excel spread sheet and will include most of the following information:

Show name
Show contact's name, email, and phone
Show URL
Show organizer's name, mailing address, and phone
Show start date
Show end date
Number of attendees
Number of exhibitors
Type of show (public trade show, private trade show, conference with trade show, conference only)
Show venue location

For more information, please contact John Rice by phone at 617-527-6379 or by email at jrice@tsnn.com.

Deal #3: TSNN Private Label / Search Partnership Trade Show Search Engine

Do you want to offer more to users of your website? Do you want keep your users on your website longer? Well now you can put the power of the TSNN trade show search engine right onto your website. This gives your users the ability to search for trade shows without leaving your website. TSNN will Private Label a webpage that contains the TSNN trade show search engine. The cost to do this is $780 a year for the basic trade show search engine webpage. But if you need it customized we can do that too starting for as little as $900 a year.

These 3 offers are only being made for a limited time. So if you would like to order a trade show list or a Private Label / Search Partnership, then please call John Rice right away at 617-527-6379, or send him an email at jrice@tsnn.com

Vacation Getaway

Expo Marketing

Click Business Cards


trademeetings

Online Marketing Latin America Conference

Join us for the Online Marketing Latin America Conference, where leaders in marketing, branding, eCommerce, retail operations, corporate communications, and advertising operating in the region will gather February 13 – 15 in Miami , Florida to examine innovative strategies for online marketing, sales, and brand growth.

Being at the forefront of the industry's growth and change, participants in the conference will be provided the opportunity to meet the innovators and decision-makers of some of today's most sought-after brands/services. In a highly focused interactive environment, the two-day conference will feature experts at keynote presentations and panel sessions, while informal breaks and evening functions will provide opportunities for networking and casual exchange.

Topics will include: The Impact of online media, eCommerce initiatives, search marketing, budgeting and planning, online branding, website functionality, online sponsorships, mobile and broadband applications

For more information, please call +1(305) 667.4705 or toll-free 1 866 636.7350, visit www.trademeetings.com or e-mail ffournier@trademeetings.com

Conventiontotes

Onsite

Event Mingle

Midland Display

 

las vegasLas Vegas Convention Center

With more than 9 million square feet of convention space, more than 128,000 hotel rooms and expertise in hosting groups of all sizes and descriptions, Las Vegas has become one of the world's premier convention destinations.

Trade show producers return year after year to hold events at Las Vegas' exceptional facilities and take advantage of its unmatched attractions and world-class shopping and dining. Each year the destination continues to grow, offering even more places to meet, stay, dine and shop - living up to its slogan, "We work as hard as we play." And, events held in Las Vegas regularly enjoy higher attendance, due in part to the unparalleled entertainment and activities that make it easy to plan exciting programming.

In a city overflowing with opportunity, trade show producers would be wise to rely on the expertise offered by the Las Vegas Convention and Visitors Authority (LVCVA). The LVCVA will assist with hotels, entertainment, transportation, activities, and all the rest of your needs. The team can also put together your request for proposal and make initial hotel contacts and submissions on your behalf.

For more information on bringing your next trade show to Las Vegas, click here.

 

Avoid Booth Staff Duds: Thirteen Essential Questions You Have To Ask

By Susan A. Friedmann

Booth staff selection is the single most important factor in your exhibiting success.  More than graphics, signage, literature, giveaways, or any other variable, it is the people you put on the show floor that influence visitor’s opinion of your organization.  They are your ambassadors, representing your company for the whole world to see.  It is impossible to stress enough how crucial your team is to your overall success.

To ensure a top notch performance, begin preparing your booth team four to six months prior to the event.  You will need the answers to the following questions:

1. How many people are needed to staff the booth?
A number of variables need to be considered.  How big is your exhibit?  How long is the show?  Will you need employees to give product demonstrations, work the hospitality suite, teach seminars, or supervise contests?  Ensure you have enough staffing to have your booth manned at all times, while giving your team a break every four to six hours.  No one can be ‘on’ for twelve hours at a time.

2. Who are the best people to represent the organization?
Working a trade show requires a unique mix of skills.  You want employees with excellent product knowledge, superlative people skills, killer sales instincts, and a warm, engaging personality.  These people should be motivated self-starters, able to think on their feet and work with little or no direction. 

3. Has staff training been organized?
To ensure success, prepare your team with all the skills and tools they need.  Training should cover assessing visitor types, asking qualifying questions, handling difficult attendees, lead generation and follow up, and many other factors.

4. Has a pre-show meeting been scheduled?
Pre-show meetings play a critical role in ensuring that your team understands their goals and objectives, expected roles and duties, and is adequately supplied with background knowledge to handle any unexpected surprises.  Use this time to clarify any areas of confusion and to address any staff concerns.

5. Is the booth team familiar with the products or services being displayed?
To effectively sell products, you need to have thorough, complete product knowledge.  Too many times, organizations send out rookie employees who only possess rudimentary knowledge.  This is frustrating for attendees, who won’t come back to find another employee who might have an answer – they’ll go to the competition instead.

6. Has a practice demonstation session been organized?
Never assume that your employees know how to use the products that they sell.  It is entirely possible that they are not completely familiar with every feature, especially if you are introducing a new product.  Take the time to thoroughly train your team, and have them practice demonstrating the product to familiarize themselves with the show floor routine.

7. Will a technical representative be available to answer questions?
Depending on your product/service line, it may be entirely appropriate to send a technical representative to handle specific product questions.  Train this person in the basics of salesmanship, but keep their duties largely relegated to providing technical answers.  Make sure they are aware of the possibility of trade show espionage, to prevent them from sharing too much information.

8. Has a dress code been established?
Well before you arrive at the event, a dress code should be established.  Uniforms may be appropriate for your company, but if they are not, clearly specify what you want your team to be wearing.  “Casual business” gives far too much leeway.  Instead, spell out “Black trousers or skirt, white shirt, black blazer, red tie,” or the equivalent.

9. Have badges been ordered for all booth personnel?
Everyone on your team needs a badge to enter the show floor, access hospitality areas, and move freely about.  Order these badges well ahead of time, so that any errors or omissions can be remedied in a timely fashion.

10. Do booth personnel have sufficient business cards?
It is amazing how many business cards you can hand out during the course of one trade show.  Make sure your team is adequately prepared.

11. Has a booth schedule been planned?
A complete schedule will cover every moment from show arrival to departure.  Include who will be staffing the booth, break times, technical support and assorted responsibilities.  It may be a good idea to include ‘check in’ time into the schedule, so sales people acting as booth staff can check messages back at the home office and make needed phone calls.  This will alleviate a great deal of staff anxiety.

12. Who will oversee booth installation and dismantling?
Often overlooked, these two items can quickly become logistic nightmares if no one is prepared to address them.  Delegate two people to this detail.  Many show organizers provide this service for a fee, but you may still want to have staff members on hand supervising.

13. Does that person understand the move-out procedure?
Someone has to arrange for moving the exhibit out of the convention center, ensuring it is properly packed, and coordinate shipping the whole thing back to the home office.  Again, a team should be clearly delegated this responsibility, and provided with all the tools and resources they’ll need to succeed.


Written by Susan A. Friedmann,CSP, The Tradeshow Coach, Lake Placid, NY, author: “Meeting & Event Planning for Dummies,” working with companies to improve their meeting and event success through coaching, consulting and training.  For a free copy of  “10 Common Mistakes Exhibitors Make”, e-mail: article4@thetradeshowcoach.com; website: www.thetradeshowcoach.com

Las Vegas 

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Access Passes

ExpoDisplays

Stetson

Boston Convention Center

 

Keeping Your Cool When The Customer Gets Hot

By Lydia Ramsey

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful.  When things go wrong, some people lose control.  Holding emotions in check and reacting professionally under fire are not always easy.  It is particularly difficult to be nice to people who are not being nice to you. 

So what do you do to keep your cool when the customer is chewing you out?  Most of the time, it is not even your fault.  It could be that the problem was with a product or a service delivered by someone else in your organization.  You're getting the blame because the unhappy person found you first, and it's not pleasant.  When faced with angry people, there are four key steps that will help diffuse the situation.

Step one is to apologize.  "But," you say, "it's not my fault."  It doesn't matter who's to blame; apologize anyway.  As a representative of your company you have a responsibility to see that things go well.  Your willingness to be accountable will have a positive effect.  After all, it takes two to have an argument. If one of you refuses to be disagreeable you can't have a disagreement. You are not accepting blame-you are simply saying, "I'm sorry about the problem."  You are wasting your breath unless you apologize with complete sincerity so be sure that your tone of voice matches your words.

Step two is to sympathize with the irate customer.  Let the person know that you can identify with his feelings.  Say that you understand the frustration of receiving a faulty product or poor service.  The angry person begins to feel better as soon as his reaction is validated.

Step three is to accept responsibility for the situation.  Be accountable to the customer.  Let him know that you intend to do whatever it takes to make things right.  You can't help what has already happened, but you will come up with a solution to the problem or you will find someone who can.

The last step is to take action.  Decide what you can do and tell the customer.  You will replace the defective or incorrect product as quickly as possible.  If the issue was poor service deliver better service.  Whenever you can offer a bonus of some sort or waive fees, the tiger before you is transformed into a pussycat.

Use the acronym "ASAP" to remember these four steps for calming upset customers.  Each letter stands for part of the process.

A is "apologize."
S represents "sympathize."
A stands for "accept responsibility."
P means "prepare to take action."

Nothing will be solved by becoming argumentative and reactionary.  Instead, diffuse the client's anger by being apologetic and sympathetic and focus on positive steps that will resolve the situation.  Before you know it, your adversaries will become your allies.

Oh yes, remember to smile.  It will make everyone feel better and behave better.

(c) 2005, Lydia Ramsey.  All rights in all media reserved. 
Please reprint article with by-line intact and all links made live.


Lydia Ramsey is a business etiquette expert, professional
speaker, corporate trainer and author of MANNERS THAT SELL -
ADDING THE POLISH THAT BUILDS PROFITS.  She has been quoted or
featured in The New York Times, Investors' Business Daily,
Entrepreneur, Inc., Real Simple and Woman's Day. For more
information about her programs, products and services, e-mail
her at lydia@mannersthatsell.com or visit her web site
http://www.mannersthatsell.com

TradeIndia.com

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Abex

Georgia World Congress Center

TRC

ListeNation

Onsite

OnSite Events offers complete turn-key event planning, design, and execution, creating cost effective, strategic event experiences that engage business, consumer, and employee audiences through special events, conferences, product launches and mobile event marketing.

OnSite Events one-stop-approach to event services allows our Corporate and Association clients the ability to concentrate on more strategic goals while we work behind the scenes to handle all of the time consuming details.

  • Conferences
  • Incentive Programs
  • Hospitality Programs
  • Mobile Event Marketing
  • Tradeshow Consulting
  • Sales and Board Meetings
  • Product Launches
  • Consumer Events
  • Analyst and Press Meetings
  • Golf Outings
  • Special Events

Whether it is a Conference in New York, an incentive program to Cancun, a product launch in San Francisco, or a tradeshow in Chicago, our clients find a field-ready team that can handle any event, from concept to completion, leaving a lasting impression on attendees.

Contact Keith Johnston at (312) 224-1635 for more information about our client’s success stories or to find out how we can take your events to the next level while you find a new level of customer service. www.onsiteevents.com

Do You Make Any of These Critical Marketing Mistakes?

By David Kingston

It does not matter what kind of business you are in, errors are bound to happen.  All employees make mistakes every day.  There are a number of factors contributing to these errors such as:  company size, number of employees, and management failing to keep track of departmental progress.  If you are in marketing and want to avoid making most of the mistakes, you have to evaluate precisely what you are doing and why.

Lacking a Marketing Plan

It is rare that a small business owner will actually make a marketing plan.  This is because most small businesses are started with precious little capital and the concern over a marketing strategy is nonexistent.

Success in any business depends upon a carefully constructed marketing plan.  You would not go on a road trip without a map, so why go into business without a plan to guide you on the journey?  Going into business is inviting failure and if you simply break the marketing down

into its core elements, you will find that you feel more confident about your business and its chances of success.

Ignoring the Market

When, where, what, and who are all good questions to ask yourself.  Not assessing the market is a common error.  The audience that you are targeting must be attainable.  If it is not, then failure awaits.

"Who" refers to the type of customer that purchases the company's products and/or services?  This often begins with listing by genders, age groups, ethnic groups, and local establishments.

You also need to know where your potential customers are also where your competition has its customer base.  If your company depends on traffic from the street, you will want to know about the area immediately surrounding your business.

"What" Refers to the limits that are set?  Location is important!  Know the company's competitors' location, and areas they are servicing.  This is helpful in determining if any limitations exist.

Products and Services that Interchange

It is not uncommon for business owners to go from one endeavor to the next without being specific.  People become confused when this happens because they do not know precisely what kind of products or services are actually being sold.  Such business consider themselves "full service" providers for the customer and while this might generate more profits it cannot help but  confuse the customer.

Lack of a Business Plan

A business with no plan guiding it is destined for problems.  You also don't want a plan that is dependent upon the actions and advice of others.  People want things that are tangible so your dream must be believable and a plan helps make it so.  Every step in the process should be carefully thought out and executed by you and you alone.  The foundation of a company ultimately rests upon your knowledge and experience.

Not Responding to Customer Needs

The business world continues to spin faster and faster so you need to immediately respond to the concerns of your customers.  Slow response times can cost you customers.  The holidays are a great example.

A customer in a hurry jogs into a department store and cannot believe that there are at least fifty people or more waiting in line to be helped.

Will this customer wait around?  Will the manager start up another line to speed things along?

Naturally the manager should open up another line because most people will never wait that long to buy anything.  The manager needs to respond to the needs of the customer and find a way to help people get in and out of the store quickly.

Avoiding common marketing errors is easy once you realize you're committing them.  Take a course of action and review your strategies on a monthly basis, at least.  Hire a professional business consultant to help you work through the quirks.  It's an investment well spent.


David Kingston is the chief writer for, and editor of FAT Marketing, it's one of the webs most up to date Business sites, why not sign up for the free Business newsletter.

For more quality articles on Business why not visit:
http://www.fatmarketing.com/articles

There's also a free mini-course available that will teach you how to get loads of free targeted traffic.

National Safety Council

aes

China Power Conference


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Featured Events

Red Hat Summit Nashville
Show Type: Conference
Gaylord Opryland Hotel, Nashville
May 30, 2006 - Jun 02, 2006

Long Island South Shore Home and Garden Show
Show Type: Public Show
St.
Joseph's College, Patchogue
Mar 31, 2006 - Apr 02, 2006

Global Interactive Gaming Summit & Expo
Show Type: Tradeshow with conf.
Palais des Congres, Montreal , Montreal
May 16, 2006 - May 18,2006

HBA Health & Beauty America 2006
Show Type: Tradeshow
Jacob K. Javits Convention Center
, New York

Sep 12, 2006 - Sep 14, 2006

Strategic Employee Communication
Show Type: Conference
Chicago Marriott Downtown, Chicago
Mar 08, 2006 - Mar 10, 2006

West Michigan Family & Kids Expo
Show Type: Public Show
DeltaPlex Entertainment and Expo Center , Grand Rapids
Feb 11, 2006 - Feb 12, 2006

22nd Annual Florida Senior's Expo / Daytona Beach
Show Type: Public Show
Ocean Center/Daytona Beach, Daytona Beach
Feb 07, 2006 - Feb 08, 2006

InfoComm International
Show Type: Tradeshow with conf.
Orange County Convention Center , Orlando
Jun 03, 2006 - Jun 09, 2006

Exhibittrader  
Featured Suppliers

Velocity Meetings & Conventions, LLC
6512 S. 5th Way
Phoenix, AZ 85042
NEW PHONE: 602-305-7200

GMV Express, LLC - New York
Transportation, Logistics, Air Freight
1022 Main Street
Holbrook, NY 11741
(877) 981-6198

Promote U
17615 Smooth Rock Falls
Spring, TX 77379-4793
281-379-2625
Promotional products, give aways, bags, caps, shirts, key chains, banners, displays, calculators, magnets, safety kits, polo's, golf accessories

Time2Reg
117 Prairie Manor Drive
St. Louis, IL 60025
618-655-1371
Online Event Registration

MUSE Presentation Technologies
3510 So. Susan Street
Santa Ana, CA 92704
800.950.4955
Your Link to the Audio Visual Future

OnSite Events
1275 Oak Grove ave #C
Burlingame, CA 94010
650-348-5411

Access Pass & Design
1410 Greg Street, Suite 412
Sparks, NV 89431
775-356-7727

Professional Exhibits & Graphics
1188 Bordeaux Drive
Sunnyvale, CA 94089
408.734.3600

Tradeshow Supermarket
11345 Trade Center Dr. Suite 450
Rancho Cordova, CA 95742
888-438-3944

Show Data Solutions
268 Aldrich Road PO Box 618
Howell, NJ 07731
800-608-2568 X208

Trade Show Consultants
16185 SW Turtledove Lane
Beaverton, OR 97007
503-268-1452

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Press Releases
Velocity has moved!

For only $250 a month your press release can be placed in ExpoFiles. ExpoFiles is emailed to over 45,000 subscribers every week. So what are you waiting for? Email John Rice jrice@tsnn.com right away for this great opportunity!


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ExactTarget offers solutions that meet the needs of all industry verticals and all size organizations, including SMB, corporate divisions, not-for-profits, large retail/direct marketers, agencies and enterprises. To learn more, go to http://www.exacttarget.com

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