7 Reasons Why Not All Exhibitors Are Exhibit Marketers

August 1, 2013

In a recent blog post on btoboonline.com (“I just flew in from the trade show and boy are the booths tired“), Tom Nightingale laments the poor trade show habits of exhibitors at a show he just attended, and offered 7 concise, valuable tips on how exhibitors could do better.

Tom was frustrated that, even with the wealth of best practices available with just a Google search, too many exhibitors were not searching for and implementing exhibiting best practices.  I know we’ve tried to help them, too – we’ve published about 200,000 words on this blog over the past few years, plus hosted dozens of webinars and hundreds of seminars.

But I also know that, as much as we’d like to eradicate poor exhibiting habits from the face of face-to-face marketing, it’s never going to happen.  Here’s why.

We as trained, established B2B marketers have high standards.  We know about writing ads that appeal to our target audience.  We can list on our right hand the top 5 industry keywords we have optimized our website for.  We know what makes our email marketing CAN-SPAM compliant.

We also learn from the best.  We see the print ads of the biggest B2B companies.  We visit the websites of the Fortune 500.  We receive direct mail from major players — either in our industry, or within the marketing industry.  We might even see a TV ad from a billion-dollar B2B company during the Super Bowl.

But at a trade show, the barrier to entry is much lower.  For every full-page advertiser in an industry publication, there are dozens, even hundreds of companies who get a trade show booth in that same industry’s largest show.  I’ve seen estimates of anywhere from 300,000 to 1.5 million companies that exhibit at trade shows.  Not all these exhibiting companies have full-time, trained marketers — let alone trained exhibit marketers.

What prevents some exhibitors from being exhibit marketers

So why do companies that invest thousands of marketing dollars at trade shows not get professional help, either through experienced, empowered staff or from outside consultants, before they exhibit?   Here are 7 reasons why there will always be exhibitors who aren’t exhibit marketers:

  1. 1. B2B companies too often put their trade show marketing in the hands of a well-meaning, but overworked and unprepared administrator — and don’t provide any trade show training, because trade shows look deceptively easy.  They are actually harder than they look.
  2.  
  3.  
  4. 2. Some exhibit marketers are not allowed to choose their booth staff, and get stuck with staffers who don’t want to be in their trade show displays — and those unwilling staffers plainly show their displeasure to prospects.
  5.  
  6.  
  7. 3. Some exhibit marketers lack the authority to make the changes necessary to actually market at trade shows, rather than just show up.
  8.  
  9.  
  10. 4. Some show owners wash their hands of the continuous need to provide coaching to their exhibitors, both new and returning.
  1. 5. Some people responsible for their company’s trade show program think they already know all they need to know — and so they don’t want to find out what they could do better.
  2.  
  3.  
  4. 6. At some companies, there is no primary owner accountable for their trade show program, so multiple departments fight over what to do, or just as bad, don’t care enough to fight over it.
  5.  
  6.  
  7. 7. Sometimes, exhibit marketers know what to do to succeed, but frustratingly, lack the budget or the time to create a fully integrated trade show program.

Those are 7 roadblocks to trade show success that are never going to go away — at least, not for everyone.  Fortunately, there are companies that want to do trade shows right.  Many of those hundreds of thousands of exhibiting companies want to learn how to improve their trade show results, so we will keep providing as many tips, insights, blog posts, newsletters, webinars, seminars, white papers, and best practices that we can muster.

Are you at a company that unfortunately fits one of those 7 reasons?  It doesn’t have to be a life sentence.  You can take control of your trade show program, and make it one that Tom Nightingale would like.  Even better, be the exhibitor that potential prospects would want to visit, too.

Add new comment

Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact