Make Your Event App Successful with These 4 Key Analytics

July 3, 2018

Michael Giglio

Michael Giglio is the founder and President of LSAV POWERHOUSE, where he is responsible for strategic direction, assembling top sales and operations teams, and driving the culture that keeps company employees wanting to come to work every day.

Apps are the hot new way to communicate with your event attendees. In fact, many attendees have grown so accustomed to seeking information from apps that they expect your event to have one. But how can you tell if your app is truly successful at engaging their attention? And how can you improve it to deliver the results you want?

By studying the analytics – or history of usage – within your app, you can get a clearer picture of whether or not and how well your app performs. With this valuable data, you can then make smarter decisions about how to design your app for maximum adoption and engagement. 

Here are four basic metrics to review to ensure you get the most ROI from your event app.

App Downloads   

This is perhaps the simplest yet most powerful analytic of them all. If attendees did not download your app to begin with, then the tool was not compelling enough for them or was too difficult for them to access. A successful app starts with overwhelming adoption. So, check your numbers. What percentage of attendees downloaded your app in advance? How many waited until the day of your event? What percentage failed to adopt at all? The numbers tell a story. 

App Traffic Patterns

Once you know how many attendees downloaded your app, you can put a finer point on what they actually did inside of it. Which sections of your app got the most usage and by whom? Are attendees using the social media features or its ability to recommend 1:1 connections? Did they post in the after-party photo gallery or download presentations from various speakers? In-app traffic patterns will guide you to plan better for next year, making some sections of the app more robust, while cutting or transforming others that don’t perform.

Session Entry/Exit Scans

Presentations are a huge part of any event and everyone wants to know if their yearly line-up was successful at connecting with attendees’ educational desires. If your event requires a badge scan for session entry and exit, and that scan is linked to your app, this can be a great way to gather data on who attended which sessions and for how long. Knowing the rate of attendee perseverance (through an entire session), as well as how many went to each session or part of that session, can help you make better presentation decisions for next year. It can also help you tweak the kinds of educational content you are making available within the app itself. 

Presentation Downloads

If content is a focus at your event, the rate and type of presentation downloads can tell you much about how useful attendees are finding your app. Throughout the event, check to see if and how attendees are engaging with videos, slide shows and other tools offered by various presenters. How many presentations were downloaded? Are just a few attendees completing most of the downloads or are there a wide variety of attendees? If attendees find your app’s educational content valuable, you’ll know because presentation download numbers will be robust. 

Your event app is a powerful tool for engaging with your attendees but is it really delivering what they want? Check your analytics. Study them. Let the numbers tell you a story. And from that story, make your next event app the best it’s ever been. 

 

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Partner Voices
Less than six months ago, Lisa Messina joined the Las Vegas Convention and Visitors Authority (LVCVA) as the first-ever chief sales officer after leading the sales team at Caesars Entertainment. A 12-year Las Vegas resident, Messina is a graduate of Cornell University’s School of Hotel Administration and serves on MPI International’s board of directors. TSNN had a chance to catch up with this dynamic leader and talk to her about her vision for the new role, current shifts in the trade show industry, creating more diversity and equity within the organization, and advice to future female leaders. Lisa Messina, Chief Sales Officer, LVCVA With Las Vegas becoming The Greatest Arena on EarthTM, what are some of the things you’re most excited about in your role? Our team was at The Big Game’s handoff ceremony earlier this month, and I couldn’t help but think, “We’re going to crush it next year!”  These high-profile events and venues not only drive excitement, but also provide unmatched opportunities for event planners. Allegiant Stadium hosts events from 10 to 65,000 people and offers on-field experiences. Formula 1 Grand Prix will take place in Las Vegas in November, after the year-one F1 race, the four-story paddock building will be available for buyouts and will also offer daily ride-along experiences that will be available for groups. And, of course, the MSG Sphere officially announced that it will open in September, ahead of schedule, with a U2 residency. It’s going to be the most technologically advanced venue as far as lighting, sound, feel, and even scent, and it will be available for buyouts and next-level sponsorships inside and outside. There’s no ceiling to what you can do when you’re doing events in Las Vegas.  Allegiant Stadium As the trade show and convention business returns to the pre-pandemic levels, what shifts are you noticing and how do you think they will impact the industry going forward? Our trade show organizers are very focused on driving customer experience. Most of our organizers are reporting stronger exhibitor numbers and increased numbers of new exhibitors, with trade shows proving to be almost or above 2019 levels. Now our organizers are really doubling down on driving attendance and focusing on the data to provide that individualized, customized experience to help attendees meet their goals and get the best value. Some companies continue to be cautiously optimistic with their organizational spend when it comes to sending attendees, but I think it will continue to improve. As the U.S. Travel Association makes more progress on the U.S. visa situation, we also expect a growing influx of international attendees. What are some innovative ways the LVCVA helps trade show and convention organizers deliver the most value for their events? We focus on customer experience in the same way that trade show organizers are thinking about it. We got rave reviews with the West Hall Expansion of the Las Vegas Convention Center (LVCC), so over the next two years, we will be renovating the North and the Central halls, which will include not just the same look and feel, but also the digital experiences that can be leveraged for branding and sponsorship opportunities.  Vegas Loop, the underground transportation system designed by The Boring Company, is also a way we have enhanced the customer experience. Vegas Loop at the LVCC has transported more than 900,000 convention attendees across the campus since its 2021 launch. Last summer, Resorts World and The Boring Company opened the first resort stop at the Resorts World Las Vegas , with plans to expand throughout the resort corridor, including downtown Las Vegas, Allegiant Stadium and Harry Reid International Airport. The LVCVA also purchased the Las Vegas Monorail in 2020, the 3.9-mile-long elevated transportation system that connects eight resorts directly to the convention center campus. This is the only rail system in the world that integrates fares directly into show badges and registration. For trade show organizers, these transportation options mean saving time, money and effort when it comes to moving groups from the hotels to LVCC and around the city. Also, the more we can focus on building the infrastructure around the convention center, the more it supports the customer experience and ultimately supports our trade show organizers. Scheduled to debut in Q4, Fontainebleau Las Vegas will offer 3,700 hotel rooms and 550,000 square feet of meeting and convention space next to LVCC.  What are some of the plans for advancing DEI (diversity, equity and inclusion) within your organization? We’re currently partnering with instead of working with a leading consulting firm, to lay the foundation and create a solid DEI plan and be the leader when it comes to DEI initiatives. The heart of that journey with the consulting firm is also talking to our customers about their strategic approaches to DEI and driving innovation in this space.  What are your favorite ways to recharge? My husband and I have an RV and we’re outdoorsy people. So, while we have over 150,000 world-class hotel rooms and renowned restaurants right outside our doorstep, one of my favorite things to do is get out to Red Rock Canyon, the Valley of Fire, and Lake Mead. Five of the top national parks are within a three-hour drive from Las Vegas, so there’s a lot you can do. We love balancing the energy of Las Vegas with nature, and we’re noticing that a lot of attendees add activities off the Strip when they come here.  Valley of Fire What advice would you give to women following leadership paths in destination marketing? I think it’s about being laser-focused on what you want to accomplish; building a team around you that lifts you and helps you achieve your goals; and being humble and realizing that you do it as a group. No one gets this done alone. Thankfully, there are a lot of women in leadership in this organization, in our customers’ organizations, and in this city that we can be really proud of. We’re a formidable force that is making things happen.   This interview has been edited and condensed. This article is exclusively sponsored by the Las Vegas Convention & Visitors Authority. For more information, visit HERE.