16th Annual Call Center Week

Event contact first name
IQPC
Event contact last name
IQPC
Email
enquiry@iqpc.com
Event contact telephone number
1-800-882-8684
Description
The #1 customer care event is back and once again it’s BIGGER, BETTER, and UNPARRALLELED in every way… WOW! Factors for 2015 include: 2000+ Attendees, 120+ Speakers, 200+ Sponsors & Exhibitors, 70+ Sessions, a re-vamped awards ceremony and new track streams for customized learning. Call Center Week’s speaker faculty features inspirational mater storytellers who exemplify customer-centric leadership, innovation and transformation: • Led Minervini, Chief Information Officer, Carlos Bakery, Home of TLC’s Cake Boss • Matt Alfred, Senior Vice President, Citi Group • Chris Gillen, VP asset protection & Customer service, Toys “R” Us • Deena Ebbert, Official Ambassador & Expert trainer, The FISH! Philosophy • Guhfren Ahmed, Head of Customer Experience Technology, eBay Inc. • Neil Williams, SVP Global Sales & Customer Care, Marriott International For a full speaker line-up and session details, please download the program: http://bit.ly/1KJSpwQ Contact Info: 1-800-882-8684 | enquiry@iqpc.com

Partner Voices

The Massachusetts Convention Center Authority’s Public Safety Team at the Boston Convention & Exhibition Center (BCEC) and the Hynes Convention Center (Hynes) have taken their experiences to develop a comprehensive crisis management and emergency preparedness training program.