CCW Winter 2017

The magic of CCW is the combination of Conference + Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization.
Event contact title
Marketing Manager
Event contact first name
Julie
Event contact last name
Jones
Email
julie.jones@iqpc.com
Event contact telephone number
212-885-2744
Description
Location: The Sheraton, New Orleans, LA Website: http://bit.ly/2auRogu Theme: The magic of CCW is the combination of Conference + Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization. CCW is where the customer care community comes together for all things customer service. INSPIRATIONAL. EDUCATIONAL. COMMUNITY-ORIENTED Humanize the Customer Experience It’s the perfect time to lead CX towards a digital future by humanizing the customer experience. Attend CCW Winter 2017 and walk away with new strategies to fulfill customer needs – connection, omni-channel, self expression and life enriching experiences. Featured Speakers: • KEYNOTE: Debbi J. Fields, Founder and Chief Cookie Lover, Mrs. Fields Cookies • KEYNOTE: Jim Oliver, Speaking Ambassador on Cultural Change, Ritz-Carlton Leadership Center • Aaron Taylor, Vice President - Customer Care, Spokeo • Erin Ackles, Associate Vice President Phone Channel, TD Bank Group • Prashant Bhat, Director, Cigna • Denise Pullen, Head of Operations Design and Learning, Hyatt • Christina Brandon, Director of Production – MRx MeridianRX View the full speaker line-up: http://bit.ly/2arNtCJ Contact Info: 1-800-882-8684 | enquiry@iqpc.com Register Now: http://bit.ly/2ajk9P0 Shorter Version of Description: Workshops, keynote sessions, site tours, lunch n learns, meet-ups provide you with the tools and insight needed to super-charge your CX operation. You’ll leave New Orleans with what you need and ready to implement on Monday. Now that’s a conference worth the value!

Partner Voices

Mohegan Sun is one of the largest and most unique meeting and entertainment venues in the United States.  Situated on 185 acres along the Thames River in scenic southeastern, New England, Mohegan Sun is home to 1,600 deluxe hotel rooms, two Mandara Spa locations, a golf course, over 90 shops, restaurants and bars as well as three award – winning entertainment venues including a 10,000 – seat Arena.