Europe's Customer Festival 2016

Event Dates
2016-09-13 - 2016-09-14
Organizer
Event contact first name
Alina
Event contact last name
Fisher
Email
alina.fisher@terrapinn.com
Event contact telephone number
2070921156
Description
Customer strategy for all brands in the Nordic region Do you want to create amazing customer experiences, wow your customers and create a loyal customer following? Nordics? Customer Festival give you an opportunity to do just that by bringing together over 200 of the biggest brands to discuss all aspects of the customer journey; from product search and evaluation to purchase and onto repurchase. Organisations wanting to be truly customer centric have a mountain of disciplines to tackle and plethora of options within them. The Nordics? Customer Festival short cuts this process for you by giving you the chance to meet retailers and discuss how you can really ?wow? your customers by creating those amazing experiences that will turn them into lifelong brand fans. What to expect: ? Learn how enterprises can leverage loyalty programs across their business. The sessions are presented by pioneers in loyalty who have made it work through a variety of creative campaigns. ? OmniChannel world showcases leading Nordic brands who have harnessed the power of multi-channel in order to maximise customer engagement. ? Total payments helps businesses navigate the risks and benefits of emerging payments in order to create a seamless, enjoyable experience at point of sale. ? Big Data world highlights brands that utilise the opportunities of big data in order to create customer profiles and enhance loyalty.
Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact