GNYADA - Service Advisor’s Guide To Selling Service And Repair 2017

Event contact title
CONTACT
Event contact first name
Carole
Event contact last name
.
Email
carole@gnyada.com
Event contact telephone number
718.640.2012
Description

Learn to achieve peak performance, increase sales, and maximize customer satisfaction.

Learn how to communicate the importance of vehicle maintenance to customers while increasing service-driven profits. Also learn to overcome common objections, telephone closing techniques, building CSI, handling difficult customers, and much more.

Attendee information

Attendees will learn how to:

  • Effective selling techniques to get customers to agree on needed service(s)
  • Interviewing methods to build rapport and learn about the customer
  • How to position service needs based on benefit to the customer
  • Techniques for handling objections throughout the process
  • How to ensure trust and credibility in customer relationships

Partner Voices

Business success — you may think it’s all about the bottom line, but savvy CEOs like those at Apple, Starbucks and IKEA know otherwise. Although profits play a big role, it’s also important for companies to be socially responsible by considering their impact on the environment, their local economy and their customers. One way that companies can practice corporate social responsibility (CSR) is by incorporating it into company events.