Learn to achieve peak performance, increase sales, and maximize customer satisfaction.
Learn how to communicate the importance of vehicle maintenance to customers while increasing service-driven profits. Also learn to overcome common objections, telephone closing techniques, building CSI, handling difficult customers, and much more.
Attendees will learn how to:
- Effective selling techniques to get customers to agree on needed service(s)
- Interviewing methods to build rapport and learn about the customer
- How to position service needs based on benefit to the customer
- Techniques for handling objections throughout the process
- How to ensure trust and credibility in customer relationships