What Will Food and Beverage at Events Look Like Post-COVID-19?

September 25, 2020

For the past few months, people have become more cautious about where they go and who they see. While some parts of daily life seem to be taking steps towards normalcy, many people are still hesitant to take the leap when it comes to gathering for events.

The hospitality and events industry is always changing, forcing properties to consistently adapt in order to stay current. In March 2020, when most of the world was placed on pause, adapting took on a whole new definition, especially when it comes to the food and beverage industry. So what will food and beverage look like at meeting and convention venues once we’re back to hosting live events again?

Here are a few changes that food and beverage is likely to experience in our new normal:

Added Safety

Many venues have adopted a contact-free set up that minimizes the risk of COVID-19 by reducing the number of people interacting with each other and handling the same objects. Although wearing masks and gloves was common in the food and beverage industry previously, it now sends a message that the venue is following recommended health guidelines and working to ensure guest safety.

Adhering to guidelines regarding the number of people allowed in various areas and answering questions about the actions that are being taken are also great ways to highlight how serious the venue is about safety. It’s important that guests receive the safest and highest quality service available, and that employees remain safe as well.

Meals and Buffets

The way food is served at events is experiencing changes that may outlast the pandemic. To minimize shared tools, buffets are no longer self-serve. Instead, attendants serve each guest. While this may slow line speed and efficiency, health and safety must be the priorities. Plated meals could be considered for more efficiency.

Despite the variety of a buffet, a plated meal may offer a safer and more comfortable experience because it means less movement inside the venue and less time wearing a mask. Trying both options may be a good way to see what works best at that venue.

Porcelain China Versus Disposable Plates

Selecting plates and silverware comes down to comfort and practicality. Even before COVID-19, porcelain china was, of course, sanitized before use. However, disposable plates communicate the same sense of caution that was mentioned previously. Some events may request the non-disposable option, in which case, it is crucial to provide information about the sanitation process to ensure guests are comfortable with the decision. Flexibility and the willingness to listen to people’s wants and concerns are most important.

Drink Stations

Although many areas of food and beverage operations have changed, drink stations may be the most noticeable, as they may require the most attention in an effort to maintain safety and a sense of normalcy. Typically, people head to the bar at an event to mingle, which is not conducive to social distancing. Posting signage will serve as important reminders for those waiting to be served to maintain distance from each other.

Equally important are precautions that need to be taken behind the bar. Considering a shield over consumables and moving the drink preparation stations to the back of the bar could reduce traffic and prevent guests from standing too close. Additionally, that type of set-up may remind patrons to return to their table after receiving their order.

Staffing

In most cases, the maximum occupancy count includes staff. While this may lead to the temptation to reduce the number of staff working an event, you should consider increasing the number. With new responsibilities and precautions, additional helping hands may be necessary to ensure everything operates in an efficient and timely manner. Extra assistance would also ensure that cleaning and sanitization are completed as thoroughly as possible.

Flexibility, Planning and Creativity

Especially now, it is important to have a Plan B, and perhaps even a Plan C and a Plan D. Demonstrating preparedness for unpredictability not only helps ensure events flow more smoothly, it also shows guests that you are taking everything into consideration in order to deliver the best experience possible.

Despite the challenges that COVID-19 has created, there is opportunity for growth. Practices that work better than the ones that were used before the health crisis began will likely emerge, so it’s important to keep an open mind.

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Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact