The Executive Customer Contact Exchange >> http://bit.ly/1doJLrx << will bring together 65 C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to meet, discuss and share best practice to improve the future of customer contact.
The Exchange has worked closely with experts in the field to design an agenda that is tailor made for decision makers in customer services, tackling how to streamline internal functions to optimize operations and maximize employee engagement whilst reducing costs and increasing profit.
The following are key areas that will be discussed at the Exchange:
1) Understanding customers through the various customer feedback channels where they can express their satisfaction, or dissatisfaction to improve overall customer experience
2) Creating a customer centric multi-channel business to give customers the freedom they need, and employees the clarity they seek to understand customers’ journey
3) Digitizing contact center functions to ensure a seamless customer experience and increase first contact resolution
4) Motivating and engaging employees to support the front line to become brand ambassadors
The expert senior speaker line up will take you through a unique journey with an open, honest discussion on how some of the mistakes made have resulted in the most glorious success stories to date.
Space is limited to just 65 senior executive, so enquire today if you would like to secure your place at the Exchange.
“It inspired me to make a difference and reminded me that I can.” Global Customer Service Director, Elizabeth Arden
For more information or to register:
Tel: +44 207 368 9484