Fee Hikes and Exclusives Scrapped in San Diego after Industry Backlash

May 27, 2014
Fee Hikes and Exclusives Scrapped in San Diego after Industry Backlash alt

Less than a week after the San Diego Convention Center Corporation sent a letter to all of its clients announcing the implementation of not only fee hikes for shows coming into the center after July 1, but also exclusive contracts for security and event staffing, the changes were put on hold after swift industry backlash.

Steven Johnson, vice president of public affairs for SDCCC, said they had extensive feedback from their clients expressing concern after the letter was sent.

“The decision to suspend the changes was a result of the strong reaction from our clients and our desire to be responsive to their concerns,” he added.

The clients were told that over the last year, the City of San Diego had directed SDCCC to reduce costs and identify revenues to become more financially independent.

Johnson said of proposed changes; “The Corporation has been asked by the City of San Diego to identify new revenues to help address deferred capital, operations and maintenance as part of a 5-year plan.  The fees and staffing changes were adopted by the Board of the Corporation at the same time additional cuts in staffing were made.”

The staff reductions, combined with the new fees/staffing changes, were part of the funding plan identified by the Corporation, he added.

Here are the changes that were proposed for shows coming into the San Diego CC:

-          $5 facility improvement fee for each 10 x 10 equivalent booth ($5/100 square feet equivalent) sold to an exhibitor by show management.

-          A fee of $1 per square foot will be assessed on any paid advertising deployed in the lobby of the convention center by shows held in the facility. For example, an escalator wrap is approximately 200 feet so the fee would equate to $200. 

-          Shows coming into the center after June 1 would be required to utilize the center’s security staff.

-          Shows coming into the center after June 1 would be required to utilize the center’s event staff.

Johnson said that the center’s clients were not consulted before the changes were announced.

One of the strongest statements decrying the proposed changes came from the Society of Independent Show Organizers when its executive director, Lew Shomer, and chairman, Rick McConnell, sent a letter to San Diego Mayor Kevin Faulconer.

Among other things, the SISO letter said: “It is obvious that the Convention Center wants to deter conventions and exhibitions from coming to San Diego, which I am sure you will agree will result in significant economic losses to the Center and to the City of San Diego. Some of my members have already reacted to this letter and are considering moving their shows to more friendly venues.”

In addition, the SISO letter warned about the pitfalls of the proposed exclusives for security and event staffing: “These exclusive arrangements take away all of the organizer’s rights to protect their customers by forcing them to use agents that they might not necessarily consider competent or cost efficient.”

Shomer and McConnell suggested a meeting with them, as well as the heads of the International Association of Exhibitions and Events and Exhibition Services & Contractors Association.

David Dubois, president and CEO of IAEE, conceded that, while every convention center and hotel who hosts exhibitions and events are allowed to make their own policies and pricing strategies,  he added, “I do suggest that they be reminded that show organizers and event planners have a lot of facility choices. Additional expenses could deter clients from choosing their facilities due to perceived or real budget ramifications.”

San Diego had six shows on the 2013 TSNN Top 250 Trade Show list, with the largest being the Golf Industry Show.

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Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact