The Javits Center Launches New Online Ordering System for Convention Customers

January 12, 2018

The Javits Center has officially launched Jake, a new online portal designed to improve the customer experience by simplifying the ordering process of products and services for upcoming events at the convention center.

Featured on the Center’s redesigned and revamped website, and only available to exhibitors at this time, the new system allows customers to order more than 200 products and services, from electrical and cleaning services to audio equipment and lighting fixtures.

In addition, Jake enables users to:

  • Obtain price quotes for anticipated services
  • Review costs before placing orders
  • Receive electronic receipts and order confirmations
  • Review a detailed Jake order history by event, making it easier to place orders for future events

“The Javits Center is an international hub of commerce and culture, and this new online portal will make it easier than ever for our customers to visit and unveil their latest idea or invention,” said Alan Steel, president and CEO of the New York Convention Center Operating Corporation, which operates the Javits Center.

He continued, “From a technology transformation to a security overhaul, Jake epitomizes the recent progress we have made as an organization and we are proud to offer this new service that simplifies the ordering process for thousands of customers. By combining technology and transparency, we are providing a better experience for exhibitors who depend on us to create a successful event.”

According to Javits Center officials, nearly 40,000 companies from around the globe exhibit at the Manhattan-based convention center, and the ordering process for construction and set-up services can be a challenge for first-time customers.

By digitizing and simplifying the entire ordering process, Jake helps to eliminate most of the manual and paper-based transactions that process thousands of invoices and work assignments at the Center each year. Through Jake, exhibitors can easily browse, select and purchase various products and services online, creating a series of electronic work orders and receipts for employees and customers.

The online portal marks a new era for Javits operations by accelerating the organization’s work flow while enhancing the accuracy and accountability of each order and assignment.

While the first phase of the system is available only to exhibitors, the facility has plans to open up access to event managers, contractors and attendees in future phases, according to Javits Center officials.

In addition, the Javits Center is further modernizing its day-to-day operations with the launch of OneJavits, an internal software platform that interfaces with Jake as it automates the scheduling of work assignments and integrates them with customer orders to increase efficiency.

OneJavits also includes a self-service site for all employees, who can update personal information, schedule availability and view payroll records online.

According to Javits Center officials, these new software platforms will become critical to enhancing Center operations as an ongoing expansion project moves forward at the north end of the six-block campus.

The implementation of Jake and OneJavits are the latest improvements at the Javits Center after a series of major enhancements to the building’s infrastructure, operations and management team, as well as major overhauls to its technology and security systems.

To learn more about Jake, go HERE.

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Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact