New Online Ordering System at Cobo Center Streamlines Event Services
March 6, 2018
Cobo Center has launched a newly redesigned exhibitor and conference services online ordering system that provides in-house and vendor event services with a streamlined, transparent ordering process and allows customers access to their ordering history from start to finish.
“For our customers across the globe, this new software creates an online order system for Cobo event services that gives immediate information to users on order status, history and payment,” explained Claude Molinari, general manager of SMG/Cobo Center.
He added, “Reports, statements, and receipts are digitized, simplified and always accessible.
Launched and developed during the 2018 North American International Auto Show (NAIAS), the new Telling Stone Software enables users to:
- Access historical documentation for all orders previously placed for all events
- Make a payment safely and securely with the ability to retain a credit
card on file and expedite the checkout process - Review costs before placing orders
- Receive electronic receipts and order confirmations
- Review a detailed order history by event, making it easier to place orders for
future events - Create order reports from historical data for event planning and budget
development - Copy orders from one event to another
“We know that if any part of our operations can deliver the level of service we expect to the auto show, it can support any event in our facility,” said Molinari.
He continued, “NAIAS is the world’s biggest auto show and it brings an international clientele with it. It was the perfect launching ground for us. The advanced technology creates an improved experience for customers who rely on us for their event’s success.”
During the show, the new online system was met with much enthusiasm from exhibitors, who said they not only appreciated the easier ordering process but also the reporting aspect of the software, Molinari added.
With going paperless as an ongoing part of Cobo Center’s sustainability program, the new system encourages the use of digital files to keep and exchange ordering information, not only in the facility but also for customers wherever they’re working.
Following the $279 million renovation of the facility’s infrastructure, the implementation of new security and technology improvements at Cobo Center is a continued part of the ongoing resurgence of the convention center and Detroit, Molinari said.
Partner Voices
MGM Resorts is renowned for its exceptional service and diverse venue options across Las Vegas, Detroit, Springfield, National Harbor, Biloxi, and Atlantic City, providing flexible spaces for meetings of any size. Beyond these offerings, MGM Resorts distinguishes itself through a strong commitment to social responsibility and sustainability, making it an ideal choice for your next meeting.
At the core of MGM Resorts' company values is its platform, "Focused on What Matters," dedicated to meeting customer needs while advancing socially responsible practices. This commitment is evident in several key areas:
Protecting Natural Resources
MGM Resorts is home to industry-leading recycling, renewable electricity and water conservation programs. Some highlights include a cogeneration power plant at ARIA, producing ultra-efficient electricity; one of America’s largest contiguous rooftop solar arrays atop the convention center at Mandalay Bay; and onsite wells that provide water for the celebrated Fountains of Bellagio, avoiding reliance on precious Colorado River water. These efforts and many more save on natural resources while boosting attendee satisfaction.
Committed to Community
Always striving to be good neighbors, MGM Resorts works to avoid food waste and combat food insecurity with the Feeding Forward program. In partnership with local food banks, they safely divert unserved food to food insecure members of the community. Since 2016, over 5 million meals have been provided, highlighting MGM Resorts' commitment to minimizing food waste and addressing community needs.
MGM Resorts supports clients in their responsible-meetings efforts, not only with efficient venues but also waste-reducing décor and signage; sustainable food and beverage options; and outreach to help planners communicate sustainability efforts to attendees. What’s more, they offer a Mindful Meetings series that puts attendee wellness first—through fitness and mindfulness activities, and in give-back events with local charity organizations.
Fostering Diversity & Inclusion
To MGM Resorts, a diverse and talented workforce is essential to success. By cultivating innovative strategies that consider multiple perspectives and viewpoints, the company creates an inclusive workplace culture that benefits its employees and community. MGM Resorts takes pride in being a welcoming home for veterans, individuals with disabilities, people from diverse backgrounds, LGBTQ+ community members, and more. This commitment to inclusion is reflected in the company's recruitment and hiring practices and its social responsibility initiatives. From the workplace to the community, MGM Resorts' commitment to diversity, equity and inclusion remains unwavering, and its efforts continue to create a more equitable and sustainable world for all.
MGM Resorts offers unparalleled service and venue options while standing out for its proactive approach to sustainability and community engagement. Choosing MGM Resorts for your next meeting means aligning with a company that values social responsibility, efficiency, and attendee satisfaction, ensuring a meaningful and impactful event experience.
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