New Online Ordering System at Cobo Center Streamlines Event Services

March 6, 2018

Cobo Center has launched a newly redesigned exhibitor and conference services online ordering system that provides in-house and vendor event services with a streamlined, transparent ordering process and allows customers access to their ordering history from start to finish.

“For our customers across the globe, this new software creates an online order system for Cobo event services that gives immediate information to users on order status, history and payment,” explained Claude Molinari, general manager of SMG/Cobo Center.

He added, “Reports, statements, and receipts are digitized, simplified and always accessible.

Launched and developed during the 2018 North American International Auto Show (NAIAS), the new Telling Stone Software enables users to:

  • Access historical documentation for all orders previously placed for all events
  • Make a payment safely and securely with the ability to retain a credit
    card on file and expedite the checkout process
  • Review costs before placing orders
  • Receive electronic receipts and order confirmations
  • Review a detailed order history by event, making it easier to place orders for
    future events
  • Create order reports from historical data for event planning and budget
  • Copy orders from one event to another

“We know that if any part of our operations can deliver the level of service we expect to the auto show, it can support any event in our facility,” said Molinari.

He continued, “NAIAS is the world’s biggest auto show and it brings an international clientele with it. It was the perfect launching ground for us. The advanced technology creates an improved experience for customers who rely on us for their event’s success.”

During the show, the new online system was met with much enthusiasm from exhibitors, who said they not only appreciated the easier ordering process but also the reporting aspect of the software, Molinari added.

With going paperless as an ongoing part of Cobo Center’s sustainability program, the new system encourages the use of digital files to keep and exchange ordering information, not only in the facility but also for customers wherever they’re working.

Following the $279 million renovation of the facility’s infrastructure, the implementation of new security and technology improvements at Cobo Center is a continued part of the ongoing resurgence of the convention center and Detroit, Molinari said.

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