Patient Experience for Veterans 2020

Care. Save. Evolve. Bringing quality service to enhance patient experience for our nation's veterans.
Event Dates
2020-09-21 - 2020-09-23
Organizer
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0
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0
Attendees
0
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Contact
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Email
enquiry@iqpc.com
Event contact telephone number
1-800-882-8684
Description

As the Department of Veterans Affairs enters its next decade, delivering excellent patient experience has become a crucial segment across the agency. Secretary Robert Wilkie designated Customer Experience (CX), better known around the industry as Patient Experience (PX) a top priority and a prime directive for the 2021 Fiscal Year. Since their genesis in 2015, the Veteran’s Experience Office (VEO), along with other segments of the VA, have been engaging in everything from enhancing digital feedback processes to rolling out helpful RedCoat volunteers for patient direction, all with the aim of instituting practical but innovative ways to enhance the quality of care given to patients.

The Patient Experience for Veterans (PXV) 2020 Summit is strategically designed to increase awareness, collaboration and communication regarding the latest efforts to establish patient satisfaction among our nation’s veterans. Our Summit will focus on topics such as process excellence, IT and analytics integration, patient-clinician communication and telehealth as well as strengthening cultures of empathy and compassion. Our conference will also take an in depth look at how COVID-19 impacts patient experience processes and outcomes. 

Ultimately, our summit will provide you with an opportunity to network and share innovative ideas in a room filled with patient experience leaders, health care administrators, practitioners, clinicians and solutions providers. Join us this September to learn the ins-and-outs of capturing and delivering the ideal veteran’s experience.

Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact