4 Reasons To Invest In An Event Platform With 24/7 Customer Support

July 6, 2021

Executing an event perfectly every single time doesn’t happen by accident. It happens by design. A design that is supported by a rock-solid strategy and technology to activate this strategy.

Customer support that comes with your event platform is crucial for success. Here are four reasons to invest in a hybrid event platform that provides dedicated customer support.

1. Simplifies Platform Adoption

A dedicated customer support team will define how your most recent purchase will be adopted and implemented within the organization.

21.1% of tech professionals attributed the lack of tech knowledge as one of their biggest challenges while pivoting to virtual (EventMB, 2020). You can sign yourself up for success by bringing in a customer support team to help you with onboarding and adoption of the hybrid event platform.

2. Enables You to Focus on Your Event

~33% of event professionals said that they spend more than 20% of their marketing budget on events (Harvard Business Review). When you’re investing so much, it’s only fair that you focus your efforts on improving event experience and driving business results.

Learning to use a tech platform can take away from that effort. Sometimes, an action as small as retrieving registered attendee data can seem daunting without the right support. Customer support can go a long way in ensuring better allocation of your resources.

3. Useful in Situations that Require Troubleshooting

Every event has several variables working together in tandem. This increases the probability of situations that need troubleshooting. Guiding a speaker experiencing difficulty starting a session is an example of such a situation.

For immediate resolution, a problem like this (especially on the day of the event) is best handled by an expert. That’s why dedicated customer support becomes a critical consideration while choosing a hybrid event platform.


4. Facilitates Post-Event Data Retrieval

An event is never over till the last attendee information has been retrieved and put into action. Therefore, retrieving and putting together this data in a way that meaningful insights can be derived is an important step towards ensuring event success. By working with an expert, you can utilize the full potential of your hybrid event platform and its data features

Availability of customer support can make or break the quality of your event.

Sign up for a demo to know more about the scope of customer support you can avail with Hubilo’s hybrid event platform.

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Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact