New Online Ordering System at Cobo Center Streamlines Event Services
March 6, 2018
Cobo Center has launched a newly redesigned exhibitor and conference services online ordering system that provides in-house and vendor event services with a streamlined, transparent ordering process and allows customers access to their ordering history from start to finish.
“For our customers across the globe, this new software creates an online order system for Cobo event services that gives immediate information to users on order status, history and payment,” explained Claude Molinari, general manager of SMG/Cobo Center.
He added, “Reports, statements, and receipts are digitized, simplified and always accessible.
Launched and developed during the 2018 North American International Auto Show (NAIAS), the new Telling Stone Software enables users to:
- Access historical documentation for all orders previously placed for all events
- Make a payment safely and securely with the ability to retain a credit
card on file and expedite the checkout process - Review costs before placing orders
- Receive electronic receipts and order confirmations
- Review a detailed order history by event, making it easier to place orders for
future events - Create order reports from historical data for event planning and budget
development - Copy orders from one event to another
“We know that if any part of our operations can deliver the level of service we expect to the auto show, it can support any event in our facility,” said Molinari.
He continued, “NAIAS is the world’s biggest auto show and it brings an international clientele with it. It was the perfect launching ground for us. The advanced technology creates an improved experience for customers who rely on us for their event’s success.”
During the show, the new online system was met with much enthusiasm from exhibitors, who said they not only appreciated the easier ordering process but also the reporting aspect of the software, Molinari added.
With going paperless as an ongoing part of Cobo Center’s sustainability program, the new system encourages the use of digital files to keep and exchange ordering information, not only in the facility but also for customers wherever they’re working.
Following the $279 million renovation of the facility’s infrastructure, the implementation of new security and technology improvements at Cobo Center is a continued part of the ongoing resurgence of the convention center and Detroit, Molinari said.
Partner Voices
Just when it seems like Las Vegas can’t get any bigger, brighter or more exciting for groups, MGM Resorts raises the bar again. The company continues to invest and innovate across its portfolio of Las Vegas resorts, with new attractions and upgraded experiences for attendees of all interests.
Remodeled Guest Rooms
MGM Grand is the largest single hotel in the world with over 5,000 guest rooms and an 850,000-square-foot conference center. It is home to the newly remodeled MGM Grand Studio Tower—700 reimagined guest rooms with a fun mid-century vibe. Nearby, the iconic New York-New York Las Vegas Hotel & Casino recently completed a $63M redesign and remodel of its 1,830 guest rooms and 155 suites.
Down the street, Bellagio Las Vegas is sporting renovated rooms in the Spa Tower with sunrise-inspired decor and luxurious soaking tubs in Premier King rooms after a $110-million transformation.
Reinvented Luxury Experiences
The Luxury Meetings District, made up of Bellagio Las Vegas, ARIA Resort & Casino, Vdara Hotel & Spa, The Cosmopolitan of Las Vegas, Park MGM and NoMad Las Vegas, is now more connected than ever before. A new interior walkway opened this October for a seamless attendee experience – connecting Vdara, Bellagio, and The Cosmopolitan of Las Vegas, guests can now walk from Park MGM to Bellagio in around 15 minutes.
New on the scene in the Luxury Meetings District is Cathedrale at ARIA, TAO Group’s upscale establishment specializing in exquisite French-Mediterranean cuisine offering elevated private dining experiences that opened in May.
Heralded by World’s Best 50 Restaurants, GQ and VOGUE, LPM at The Cosmopolitan of Las Vegas is opening this fall and will deliver its signature spontaneity and imaginative celebration of France’s Mediterranean cuisine, art, and culture to the unique luxury resort in impeccable fashion.
A “New Wave for Mandalay Bay
A new wave of enhancements and experiences has arrived at Mandalay Bay Resort and Casino, including Flanker Kitchen + Sports Bar, an 8,445-square-foot restaurant that opened this June, perfect for pre- and post-game eats and drinks. Event planner’s favorite, Chef Michael Mina’s StripSteak, received a full renovation and now includes one of the largest private dining rooms on The Strip. Retro by Voltaggio debuts a one-year residency with a fun take on pop culture of the 80s and 90s with classic American dishes. An exciting addition planned for 2024 is Swingers, a 40,000-square-foot oasis of street food, miniature golf and art at Mandalay Bay.
Most exciting for meeting planners, the 2.1 million-square-foot Mandalay Bay Convention Center is undergoing a complete refresh, with lightened space, added eye-catching art, and improved technology infrastructure for even more flexible space. Energy-efficient digital signage now leads the way with faster internet speeds and new AV options.
From renovated guest rooms and meeting spaces to celebrated dining options and dedicated teams, MGM Resorts is dedicated to delivering exceptional and innovative meeting experiences.
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