Study: Event Attendees to Return Sooner Rather Than Later

May 10, 2021
Study: Event Attendees to Return Sooner Rather Than Later

Optimism about the events industry is transforming from anecdotal to data-driven. A new report from Freeman, which has been tracking attendees’ temperatures about returning to face-to-face gatherings for the better part of a year, shows the strongest signs yet that the great recovery may happen sooner than later.

While virtual aspects of shows won’t disappear with COVID-19, the eighth iteration of Freeman’s research since the pandemic began shows the highest willingness yet to attend live events. Key findings include:

  • 85% of attendees and 86% of exhibitors are expecting to return to in-person events by winter 2021. When surveyed in February, only 74% of attendees and 78% of exhibitors expected to return by the end of year.
  • Overall positive sentiment towards attending in-person events increased from 30% to 45% and negative sentiment decreased from 51% to 36%.
  • The Confidence Index continues to trend up – 0.81 compared to 0.75 in February
  • The total number of people who plan to be vaccinated or already have been is 79% percent; 48% of those respondents were already vaccinated. Both are well above national averages.

The last bullet is particularly noteworthy, said Ken Holsinger, Freeman’s senior vice president of strategy-data solutions. Freeman’s initial wave of research indicated that 92% of respondents would not return to face-to-face without a vaccine. The speedy delivery of the vaccines has had the desired effect, giving a shot in the arm to an industry decimated by a disease that forced nearly everyone to stay in their homes and on a computer for 14 months.

“The patience of virtual attendees is wearing thin,” said Holsinger. “They want better experiences.”

The study tracked responses from a pool of about 1 million event professionals and has a margin of error of just over 1%. In other words, there is reason for optimism “unless God forbid, something changes our course,” Holsinger said.

Other data backs up Holsinger’s assertion. The latest of monthly studies conducted by Knowland shows average attendance numbers are rising closer to 2019 levels than at any other time during the pandemic. Knowland’s numbers reveal that April U.S. group meetings volume increased 58.5% from March. Additionally, its study found:

  • The average number of attendees in April 2021 rose to 63, moving to within shouting distance of 74 in April 2019, a reflection that small meetings still represent the bulk of events.
  • The top five growth markets in April were Anaheim, Chicago, Los Angeles, Minneapolis and San Antonio.
  • Corporate meetings continue to represent the largest market segment, with healthcare, training/education, technology, manufacturing and entertainment and media as the biggest producers in the segment. 

Freeman survey results show a best-case scenario in which attendees are planning to attend eight in-person events in 2021, compared with the pre-pandemic average of about six. Other patterns will change, too. What is considered driving distance has dramatically risen from 300 miles to 900 miles, Holsinger said

Education will be presented differently, too. Holsinger points to a Chicago event that Freeman is producing this fall. There will be some live sessions but fewer than normal. After the show, a greater amount of programming will be available online to give the hybrid part of the event its just do.

“We’re making it the best of both worlds,” he noted.

Holsinger is the first to point out that the behavior Freeman is tracking does not necessarily represent a seismic shift in the events industry. He described 2021 as a “bridge year” and that trends Freeman has tracked represent the first stage of the recovery.

That said, he sides with the group who believes in-person and virtual audiences should not only be treated separately but also communicated with at different times. He used sports as an example, adding in April Walsh, senior manager of industry relations at Freeman, for good measure. 

“If April and I were to get courtside tickets to see the Lakers play and our friends were watching at home, how much interaction would we have with them during the game?” he asked rhetorically. “We need to design events for the audience experience that is unique to each medium.”

Holsinger predicted the boom in attendance to begin later this year, once would-be attendees have made up for last year’s lost family vacations. With confidence in travel returning, that summer buffer zone bodes well for the second half of 2021.

Don’t miss any event-related news: Sign up for our weekly e-newsletter HERE and engage with us on Twitter, Facebook, LinkedIn and Instagram!


Add new comment

Partner Voices
One of the most iconic names on the Las Vegas Strip just got an upgrade. Mandalay Bay has everything that your business needs from a refreshed convention space designed to inspire productivity and creativity, to an impressive selection of world-class restaurants and amenities. If you're looking for a venue that's both inviting and innovative, you have to be here. New Wave Experiences Mandalay Bay continues to invest in a new wave of enhancements both in the convention space and within the resort as a whole. New restaurant openings including Orla by Michael Mina, drawing inspiration from the award-winning chef’s childhood in Egypt and with flavors and décor inspired by the spices found in markets common to coastal Mediterranean towns, as well as Caramá by Wolfgang Puck, bringing the essence of Italy and spirit of Wolfgang into one concept, are recent additions. The Four Seasons Hotel Las Vegas also experienced a recent remodel of all 424 rooms. Swingers, a high-end, adults-only golf and entertainment concept will debut in Fall 2024. Enhanced Technology Creating a truly effective conference venue requires careful thought into what a business needs: the right technology, capacity, and inspiration to bring ideas to the next level. As part of the resort’s refresh, Mandalay Bay implemented state-of-the-art technology upgrades, installing cutting-edge Cat6A Ethernet cabling throughout the convention center. This advancement doubles the frequency of data transmission, enabling lightning-fast speeds up to 9400% faster. The convention center now boasts 11 dynamic digital walls, spanning up to 24' x 13', strategically positioned for brand placements, sponsorships and targeted event messaging. Additionally, attendees can benefit from 20 double-sided 55" mobile flexible display units, facilitating effortless navigation to meeting rooms and events. RFID locks were installed on all meeting room doors, and over 200 motion detection cameras have been placed throughout the space. Refreshing New Design & Fine Art The newly remodeled convention space provides a bright and vibrant atmosphere that complements Mandalay Bay's tropical-inspired brand. Featuring white-washed walls and ceilings adorned with bold floral patterns in cerulean and coral tones, the space is complemented by warm walnut accent walls. In addition to the redesign of all pre-function spaces, meeting rooms and ballrooms, Mandalay Bay's 1 million square feet of exhibit space has undergone a rejuvenation, including new paint, covered pillars and relocated strobe lights. Sustainable Spectacles Mandalay Bay is committed to Focused on What Matters and creating more responsible meetings. Refillable water stations all available around the resort, cutting unnecessary plastic usage from single-use bottles. The Mandalay Bay campus’ recent upgrades represent a bold step forward in redefining the Las Vegas experience. With a focus on innovation, sustainability, and unparalleled service, Mandalay Bay sets a new standard for excellence in business hospitality. Whether you're seeking cutting-edge conference facilities, world-class dining options, or simply a luxurious retreat, an unparalleled meeting experience awaits.