A full-service general service contractor teamed up with an AI chatbot provider to enhance the event participant experience, while an event tech company recently acquired a virtual event design company.

42Chat Teams Up with Expo CCI to Enhance the Exhibitor and Attendee Experience

Expo Convention Contractors, Inc. (Expo CCI), a full-service general contractor for trade shows, exhibitions, conventions, meetings, and events, recently announced a strategic partnership with leading AI-powered chatbot solutions provider 42Chat to deliver next-generation event solutions designed to improve attendee engagement, streamline event processes, and reduce organizer workload.

This collaboration introduces ExhibitorBots and ConferenceBots across Expo CCI events to enhance the exhibitor and attendee experience with cutting-edge A.I. technology, integrating 42Chat’s curated A.I. technology into Expo CCI’s larger tech suite of best-in-class solutions and a white-glove deployment process.

“We are excited to partner with 42Chat, who are the clear industry leaders in A.I. chat,” said Rich Curran, CEO of Expo CCI. “We know deploying their A.I. solutions will reduce our costs and our clients’ costs while enhancing the experience for exhibitors pre-, during- and post-show by opening an incredible new engagement channel in SMS. It is all about making the experience better for the customer Expo CCI serves.”

ExhibitorBots will provide Expo CCI clients with seamless, AI-driven solutions for pre-, at-, and post-show communications, making it easier for exhibitors to engage with Expo CCI and manage event logistics, while ConferenceBots will offer event attendees an instant A.I. concierge that requires no download and ensures easy access to show information. Additionally, the new technology provides instant emergency communications to deliver a vital layer of security for Expo CCI and its organizer clients.

“42Chat is proud to partner with Expo CCI,” said 42Chat Founding Partner Bob Caldwell. “They have a clear vision for how to deploy the most effective technology, and they understand how to deliver on organizer, exhibitor, and attendee KPIs. Most importantly, Expo CCI is willing to invest to drive mutual success.”

Cvent Acquires Spatial Event Design Technology Provider Prismm

Leading meetings, events, and hospitality technology provider Cvent has acquired Prismm, a virtual environment design technology leader serving more than 5,500 event venues, hotels, planners, and vendors. The acquisition strengthens Cvent’s immersive 3D event diagramming capabilities in response to growing demand from planners and hoteliers for more immersive and intuitive technology that enables connection and collaboration within virtual environments to create premium event spaces and experiences.

“Given our expansive global network of more than 145,000 planners and nearly 340,000 hotels and venues across our Cvent ecosystem, we understand what time-strapped event professionals and resource-constrained hoteliers need to deliver bigger and better events,” said Jim Abramson, Cvent vice president of product management. “Collaborative, easy-to-use virtual event design technology has become an expectation among many event organizers, and our acquisition of Prismm illustrates that we’re continuing to invest to meet this demand, while helping hotels and venues simplify their event planning processes and maximize group business revenue.” 

Benefits for Venues:

• Streamlined event creation through online diagramming tools accessible to all key stakeholders to reduce planning time and increase event design accuracy
• Enhanced sales and marketing via dynamic 3D virtual tours that allow prospects to explore every aspect of a property and meeting space from anywhere
• Improved customization through advanced design technology helps set event venues apart from the competition, while personalized virtual “walkthroughs” with branded elements help bring a prospect’s vision to life

For Planners:

• Simplified venue sourcing with virtual site visits and accurate space visualization helps event planners to quickly identify which venues are best suited for their needs based on layout, capacity, and overall fit
• Enhanced planning through precision floor plans and templates enhance the ability to visualize layouts, seating arrangements, and décor, while also enabling planners to easily identify potential issues and adjust before the event

For Hospitality and Event Professionals:

• Improved collaboration through cloud-based diagramming enables real time collaboration with all stakeholders and decision-makers
• With advanced spatial design tools, planners can share detailed virtual representations of event spaces with clients, vendors, and stakeholders, fostering better communication and simplified decision making

“Over the last 12 years, we have worked relentlessly to empower our customers to connect, collaborate, and transact across immersive virtual environments, and we’re proud to announce this next chapter as part of Cvent,” said Yaron Lipshitz, CEO of Prismm. “Combining our 3D design capabilities with Cvent’s extensive network and industry expertise will empower event professionals and hoteliers to create unforgettable experiences and drive significant business growth.”

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