Beacons Guide the Way for Event Organizers and Attendees

February 26, 2015

“This industry (trade shows and expos) has not changed for 150 years. People just used to dress better,” said David Ely, head of sales and marketing for TurnoutNow.

But Ely feels change now is possible and affordable with the arrival of beacons on the scene. There is no need to guess what attendees are doing at your event. Through the use of Bluetooth beacons, real-time data now is available to trade show and expo organizers.

Bluetooth beacons are transmitters that use Bluetooth Low Energy 4.0 to broadcast signals that can be heard by compatible or smart devices.

A typical example would be a signal transmitted from a beacon to a smartphone. When the smartphone is in a beacon’s proximity (from inches to 100 or so feet), the beacon will automatically recognize it and will be able to interact with that device.

ASAE used TurnoutNow’s cloud-based, data analytics technology at their Tech Conference last December. Allison Wachter, director of registration and exhibits for ASAE, said that the beacons gave her information that will help ASAE better plan future meetings. Information that was never available before.

Wachter said that it was not unusual for exhibitors to ask her about traffic on the showfloor. Before they started using the beacons, it was not possible to accurately measure the traffic. “Now, we have hard data and can see counts of people coming in and out of the show floor,” Wachter said. “We have heat maps to see where the dead spots were.”

Because that information is available real-time, shewas able to address dead spots by moving coffee and desert stations to those areas to increase traffic.

ASAE plans to use the beacon technology for all their major events in 2015. While the tech event collected anonymous data, they plan to start having attendees login to the app. That will allow them to use the technology for CEU credit tracking and post show reporting on sessions attended and booths visited.

“As a planner I think it’s a game changer. It helps us do our job better and know what’s really going on at our event that we didn’t know before,” Wachter said.

While data can certainly help the event organizer, Iris Goldman, founder of On Location Engagements (OLE) feels the key to successfully deploying beacons at a trade show is delivering great content to the target audience. Goldman thinks the ultimate experience for an attendee at a show would be using beacons to create an experience for each and every attendee based on their unique needs and interests.

Retailers often use beacons to deliver coupons and deals to customers walking through their store. But that is not how Goldman thinks exhibitors at a trade show should be using beacons.

Goldman said, “It’s all about curation, no matter how you slice it and dice it if you don’t have much to say, it becomes a proximity marketing Bluetooth device, that’s all. Don’t make it a proximity marketing device because people will just turn it off immediately. “

The Boston Convention & Exhibition Center is using beacons as geolocation devices that help attendees navigate throughout the convention center.

Jacques Racine, founder and chief innovation officer of Sherpa Solutions and provider of the Boston Convention & Exhibition Center technology, said the mapping is just one of the advantages to geolocation.

Show organizers, exhibitors and attendees can tap into the system at the Boston Convention & Exhibition Center and use it as a networking tool via Sherpa’s ActivLocator.

Racine said that with the Sherpa geolocation services, attendees can use the app to connect with people they want to meet and then actually locate them in the building.

Racine feels that attendees are not going to be thinking about a message they received through Bluetooth Beacons when they entered the exhibit hall and that messages from exhibitors targeted to attendees are not going to make or break a meeting.

“But if everyone can meet 15 or so more people in the course of a meeting, then there is a huge, huge value the system will bring to the attendees and therefore to the organizers,” he added.

While there are many different ways to use beacons, the key will be in providing an experience attendees value enough to prompt them to enable Bluetooth on their devices. 

Add new comment

Partner Voices
  MGM Resorts is renowned for its exceptional service and diverse venue options across Las Vegas, Detroit, Springfield, National Harbor, Biloxi, and Atlantic City, providing flexible spaces for meetings of any size. Beyond these offerings, MGM Resorts distinguishes itself through a strong commitment to social responsibility and sustainability, making it an ideal choice for your next meeting.  At the core of MGM Resorts' company values is its platform, "Focused on What Matters," dedicated to meeting customer needs while advancing socially responsible practices. This commitment is evident in several key areas:  Protecting Natural Resources  MGM Resorts is home to industry-leading recycling, renewable electricity and water conservation programs. Some highlights include a cogeneration power plant at ARIA, producing ultra-efficient electricity; one of America’s largest contiguous rooftop solar arrays atop the convention center at Mandalay Bay; and onsite wells that provide water for the celebrated Fountains of Bellagio, avoiding reliance on precious Colorado River water. These efforts and many more save on natural resources while boosting attendee satisfaction.  Committed to Community  Always striving to be good neighbors, MGM Resorts works to avoid food waste and combat food insecurity with the Feeding Forward program. In partnership with local food banks, they safely divert unserved food to food insecure members of the community. Since 2016, over 5 million meals have been provided, highlighting MGM Resorts' commitment to minimizing food waste and addressing community needs.  MGM Resorts supports clients in their responsible-meetings efforts, not only with efficient venues but also waste-reducing décor and signage; sustainable food and beverage options; and outreach to help planners communicate sustainability efforts to attendees. What’s more, they offer a Mindful Meetings series that puts attendee wellness first—through fitness and mindfulness activities, and in give-back events with local charity organizations.   Fostering Diversity & Inclusion  To MGM Resorts, a diverse and talented workforce is essential to success. By cultivating innovative strategies that consider multiple perspectives and viewpoints, the company creates an inclusive workplace culture that benefits its employees and community. MGM Resorts takes pride in being a welcoming home for veterans, individuals with disabilities, people from diverse backgrounds, LGBTQ+ community members, and more. This commitment to inclusion is reflected in the company's recruitment and hiring practices and its social responsibility initiatives. From the workplace to the community, MGM Resorts' commitment to diversity, equity and inclusion remains unwavering, and its efforts continue to create a more equitable and sustainable world for all.  MGM Resorts offers unparalleled service and venue options while standing out for its proactive approach to sustainability and community engagement. Choosing MGM Resorts for your next meeting means aligning with a company that values social responsibility, efficiency, and attendee satisfaction, ensuring a meaningful and impactful event experience.