The Javits Center Launches New Online Ordering System for Convention Customers

January 12, 2018

The Javits Center has officially launched Jake, a new online portal designed to improve the customer experience by simplifying the ordering process of products and services for upcoming events at the convention center.

Featured on the Center’s redesigned and revamped website, and only available to exhibitors at this time, the new system allows customers to order more than 200 products and services, from electrical and cleaning services to audio equipment and lighting fixtures.

In addition, Jake enables users to:

  • Obtain price quotes for anticipated services
  • Review costs before placing orders
  • Receive electronic receipts and order confirmations
  • Review a detailed Jake order history by event, making it easier to place orders for future events

“The Javits Center is an international hub of commerce and culture, and this new online portal will make it easier than ever for our customers to visit and unveil their latest idea or invention,” said Alan Steel, president and CEO of the New York Convention Center Operating Corporation, which operates the Javits Center.

He continued, “From a technology transformation to a security overhaul, Jake epitomizes the recent progress we have made as an organization and we are proud to offer this new service that simplifies the ordering process for thousands of customers. By combining technology and transparency, we are providing a better experience for exhibitors who depend on us to create a successful event.”

According to Javits Center officials, nearly 40,000 companies from around the globe exhibit at the Manhattan-based convention center, and the ordering process for construction and set-up services can be a challenge for first-time customers.

By digitizing and simplifying the entire ordering process, Jake helps to eliminate most of the manual and paper-based transactions that process thousands of invoices and work assignments at the Center each year. Through Jake, exhibitors can easily browse, select and purchase various products and services online, creating a series of electronic work orders and receipts for employees and customers.

The online portal marks a new era for Javits operations by accelerating the organization’s work flow while enhancing the accuracy and accountability of each order and assignment.

While the first phase of the system is available only to exhibitors, the facility has plans to open up access to event managers, contractors and attendees in future phases, according to Javits Center officials.

In addition, the Javits Center is further modernizing its day-to-day operations with the launch of OneJavits, an internal software platform that interfaces with Jake as it automates the scheduling of work assignments and integrates them with customer orders to increase efficiency.

OneJavits also includes a self-service site for all employees, who can update personal information, schedule availability and view payroll records online.

According to Javits Center officials, these new software platforms will become critical to enhancing Center operations as an ongoing expansion project moves forward at the north end of the six-block campus.

The implementation of Jake and OneJavits are the latest improvements at the Javits Center after a series of major enhancements to the building’s infrastructure, operations and management team, as well as major overhauls to its technology and security systems.

To learn more about Jake, go HERE.


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Partner Voices
Dallas already boasts 35,000 hotel rooms, award-winning global cuisine, and a walkable downtown. But we are just getting started. Visit Dallas is thrilled to announce that the city of Dallas is doubling down with a massive new convention center and entertainment district. Featuring 800,000 square feet of exhibit area, 260,000 square feet of meeting rooms, and 170,000 square feet of ballroom. The center will connect business travelers with dining and shopping options in the popular Cedars District means more places to get down to business, and even more ways to unwind. “Dallas is already a great meetings and conventions destination, with the accessibility of two major airports, affordable labor, and an outstanding hotel product,” said D. Bradley Kent, Visit Dallas senior vice president and chief sales officer. “The new center and Convention Center District will enhance Dallas’ competitive position and are exactly what our customers’ need and have been asking for." What’s New – AT&T Discovery District Located in the heart of Downtown Dallas, this new district on the AT&T corporate campus is tailor-made for groups of all sizes. It boasts a multi-sensory experience, including outdoor event space, the AT&T Theater, and multiple dining outlets including JAXON Beer Garden and The Exchange, a bustling food hall. Hotels Coming Soon Names like the JW Marriott (Downtown), lnterContinental Dallas (Uptown), and Hotel Swexan (Uptown) are adding luxury amenities and bountiful event spaces. The projects will debut in 2023 and beyond. JW Marriott This new, 15-story, 283-room hotel will open in the heart of the city’s downtown Arts District this year. The property features a 25,000-square-foot grand ballroom, as well as a spa, restaurant, lobby bar, fitness center, and a rooftop pool deck and bar. InterContinental Dallas  Located in Cityplace Tower in Uptown, InterContinental Dallas will feature sweeping panoramic views of the Dallas skyline. Guests will enjoy spacious, high-end rooms and amenities, including more than 21,000 square feet of event space.   Hotel Swexan Hotel Swexan, a new, 22-story luxury property, is rising in Uptown’s Harwood District and will make its mark on the Dallas skyline. Opening this year, it is a sculptural building with cantilevered upper floors, as well as a 75-foot rooftop infinity-edge swimming pool and a hidden underground lounge.