New AI Chatbot Eases Attendees Into the Virtual Event Experience

May 27, 2020

In response to the influx of physical events transitioning to virtual, AI live event chatbot creator 42Chat has launched Virtual Event Bots to help streamline the virtual attendee experience. Attendees simply type their queries into a chatbot window on the event’s registration microsite, virtual event site or both, and the virtual bot responds to their event-related questions within seconds.

Able to be deployed in less than an hour and capable of responding to questions around the clock, Virtual Event Bots serve as a low-friction customer support tool that helps free up event staff to focus on executing their event rather than having to field basic and often repetitive attendee questions.

The platform provides 24/7 interaction and engagement via communication channels including SMS, Web Messenger, Facebook Messenger, WhatsApp and other messaging platforms.

Event organizers can also add an extra text messaging feature to their Virtual Event Bot that will allow them to do the following:

  • Deliver notifications straight to attendees’ smartphones
  • Capture the needs of attendees through two-way conversations so they can better respond
  • Keep in touch with attendees during and post-event for marketing and relationship-building purposes

 While these conversational bots have at least a 95 percent correct response rate, more complex questions must be directed to event staff, according to 42Chat officials.

“There will undoubtedly be unexpected questions and challenges that require an immediate response,” said Chuck Elias, CEO and founder of 42Chat. “That’s where our Virtual Event Bots come in, by providing instant answers 24/7 and capturing new questions that you may not have expected so event managers can respond appropriately.”

Learn more about 42Chat’s Virtual Event Bots here.

 

Don’t miss any event-related news: Sign up for our weekly e-newsletter HERE and engage with us on Twitter, Facebook, LinkedIn and Instagram!

Add new comment

Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact