Sciensio EventBots Now Available Through Aventri
EventBots are now available as an add-on to the Aventri product suite, allowing planners to access the technology directly through the Aventri dashboard.
EventBots provide quick answers to thousands of the questions event attendees commonly ask. With the new Aventri/Sciensio chatbot technology, attendees simply text their questions to a phone number that the organizer provides (or use planner-defined channels that may include WebChat, Facebook, Messenger, Twitter and WhatsApp). The EventBot’s AI analyzes the text and responds with the information the customer needs.
The automated nature of the technology reduces stress on planners and information desk staff, who are frequently deluged with repetitive questions.
EventBots provide a highly scalable way to answer those questions in real-time – Sciensio’s conversation design engine delivers millions of answers with an average response time of fewer than three seconds – around the clock. And since prospective attendees often have questions before committing to an event, the EventBot can even help drive registration, according to Aventri officials.
“One of the beauties of an EventBot is you can have hundreds, even thousands, of participants receiving answers to different questions at the same time,” said Brad Langley, vice president of channel and partner management at Aventri.
He continued, “You can’t do that with other communication channels. This frees planners up to focus precious time and energy on the other responsibilities that go into creating successful events.”
The use cases for EventBots go beyond answering frequently asked questions. They can also be used to send targeted notifications like greetings, feedback requests, room changes, reminders and communications in the event of an emergency.
EventBots are also highly customizable, from audience segmentation right down to name and even a personality, such as, “Betty the Bot.”
Bob Caldwell, founding partner and chief revenue officer at Sciensio, used data to back up EventBots’ efficiency claims.
“Not all attendees read event emails and printed material, but text messages have a 98 percent open rate,” Caldwell said.
He continued, “On average, people read them in less than five seconds. That means attendees actually read the important things organizers send them. Attendees have the technology in their hands and know how to use it. If they can text, they can use EventBots.”
Not only are EventBots easy to use, but they are also possibly more efficient than volunteer or temp event support staff.
Sciensio’s EventBots have a more than 95 percent correct response rate, exceeding even a call center industry average of 80 percent. Any questions they are not able to answer, they will refer to a channel determined by the planner, such as sending a text message or email to the planner or customer service staff.