Shepard Launches eventVOICE - a Voice-Driven Event Assistant
May 30, 2018
Shepard Launched eventVOICE, a voice-driven assistant designed specifically for events to enhance attendee experience, improve exhibitor engagement and help organizers work smarter.
This tool is a template-based operating platform that boasts ease of set-up, personalized notifications, and a responsive artificial intelligence database - giving a broader range of event organizers the ability to respond to the demand for voice-first search customer experience.
“The launch of this service aligns with our strategic imperatives to provide clients with innovative solutions which support the growth of their events and communities,” said Cory Smith, managing director, digital solutions.
Smith added, “We’re just scratching the surface of voice-first search and commerce potential. This game-changing technology is shifting demands on personalized customer experiences and we’re excited to provide this innovative service to our clients."
eventVOICE will provide voice-demand customer service, allowing attendees to personalize their event and engage with the tool for a variety of functions, including the ability to: print badges, create agendas, find exhibitors and attendees, and solve routine inquiries.
Partnerships with facilities and city bureaus will support concierge services that educate on anything from local attractions to nearby drugstores and emergency locations and will even coordinate transportation, restaurant reservations, and entertainment.
“One of the key features for event organizers will be the added sponsorship offerings and detailed reporting,” says Kevin Bird, executive vice president of sales and marketing. The tool offers sponsorships that range from interactive voice content within the app to branding of the voice assistant device and location kiosks. Included with eventVOICE will be thoughtfully designed kiosks for optimal visibility, engagement, and user experience.
Bird continues, “With eventVOICE, every single interaction is captured; enabling detailed reporting to better understand attendee wants and needs. This information will be a key part of strategic planning of future events.”
Future generations of the tool will include commerce capabilities like event registration and exhibitor ordering. eventVOICE will be available for event organizers beginning later this summer.
Shepard will be showcasing eventVOICE at MPI's World Event Congress Tech Zone June 2 in Indianapolis.
Partner Voices
Overview:
The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality.
In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way.
“We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.”
Amenities:
The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.
The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience
The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need.
Gold Key Members
The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events.
OCCC Events:
This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.
The Center’s top five events during their 2022-2023 fiscal year included:
AAU Jr. National Volleyball Championships 2023
200,000 Attendees
$257 Million in Economic Impact
MEGACON 2023
160,000 Attendees
$205 Million in Economic Impact
Open Championship Series 2023
69,500 Attendees
$89 Million in Economic Impact
Sunshine Classic 2023
42,000 Attendees
$54 Million in Economic Impact
Premiere Orlando 2023
42,000 Attendees
$108 Million in Economic Impact
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