Shepard Launches eventVOICE - a Voice-Driven Event Assistant

May 30, 2018

Shepard Launched eventVOICE, a voice-driven assistant designed specifically for events to enhance attendee experience, improve exhibitor engagement and help organizers work smarter.

This tool is a template-based operating platform that boasts ease of set-up, personalized notifications, and a responsive artificial intelligence database - giving a broader range of event organizers the ability to respond to the demand for voice-first search customer experience. 

“The launch of this service aligns with our strategic imperatives to provide clients with innovative solutions which support the growth of their events and communities,” said Cory Smith, managing director, digital solutions.

Smith added, “We’re just scratching the surface of voice-first search and commerce potential. This game-changing technology is shifting demands on personalized customer experiences and we’re excited to provide this innovative service to our clients."
 
eventVOICE will provide voice-demand customer service, allowing attendees to personalize their event and engage with the tool for a variety of functions, including the ability to: print badges, create agendas, find exhibitors and attendees, and solve routine inquiries.

Partnerships with facilities and city bureaus will support concierge services that educate on anything from local attractions to nearby drugstores and emergency locations and will even coordinate transportation, restaurant reservations, and entertainment. 

“One of the key features for event organizers will be the added sponsorship offerings and detailed reporting,” says Kevin Bird, executive vice president of sales and marketing. The tool offers sponsorships that range from interactive voice content within the app to branding of the voice assistant device and location kiosks. Included with eventVOICE will be thoughtfully designed kiosks for optimal visibility, engagement, and user experience. 

Bird continues, “With eventVOICE, every single interaction is captured; enabling detailed reporting to better understand attendee wants and needs. This information will be a key part of strategic planning of future events.”

Future generations of the tool will include commerce capabilities like event registration and exhibitor ordering. eventVOICE will be available for event organizers beginning later this summer.

Shepard will be showcasing eventVOICE at MPI's World Event Congress Tech Zone June 2 in Indianapolis. 

Add new comment

Partner Voices
HERE, hosting responsible meetings and caring for our communities are top priorities. Through its 'Focused on What Matters: Embracing Humanity and Protecting the Planet' philosophy, MGM Resorts commits to creating a more sustainable future, while striving to make an impact in the lives of employees, guests, and the communities in which it operates. Water Stewardship Efforts MGM Resorts understands the importance of using water efficiently, especially in the desert destination of Las Vegas. Conserving water has always been part of the mission, but MGM Resorts has expanded its ambition into water stewardship. In 2022, MGM Resorts President and CEO Bill Hornbuckle signed the CEO Water Mandate—a UN Global Compact initiative mobilizing business leaders to advance water stewardship. MGM Resorts International was the first gaming company to take this important step. MGM Resorts replaced 200,000 square feet of real grass with drought-tolerant landscaping in Las Vegas. MGM Resorts pledges to reduce water withdrawal intensity by 33% by 2025 and by 35% by 2030. From 2007-2021, use of more than 5.6 billion gallons of water was avoided because of conservation efforts. Caring for One Another MGM Resorts’ Food Donations Program collects and preserves unserved food from conventions held at MGM Resorts properties, then safely donates to food insecure people in the community. Since the program’s launch in 2016, more than 3.7 million meals toward a 2025 goal of 5 million meals have been donated into the community. Donations include: Unserved perishable prepared foods from events Perishable unprepared food from MGM Resorts’ kitchens Nonperishable food items from minibars and warehouses The collaboration with Southern Nevada’s primary food bank, Three Square, has developed the infrastructure needed to safely collect, transport, and store food from MGM Resorts properties in Las Vegas, reducing food waste while serving the community. Fostering Diversity and Inclusion To MGM Resorts, a diverse and talented workforce is essential to success. By cultivating innovative strategies that consider multiple perspectives and viewpoints, the company creates an inclusive workplace culture that benefits its employees and community. MGM Resorts takes pride in being a welcoming home for veterans, individuals with disabilities, people from diverse backgrounds, LGBTQ+ community members, and more. This commitment to inclusion is reflected in the company's recruitment and hiring practices and its social responsibility initiatives. From the workplace to the community, MGM Resorts' commitment to diversity, equity and inclusion remains unwavering, and its efforts continue to create a more equitable and sustainable world for all. MGM Resorts understands its responsibility to contribute to the social and economic progress of the communities in which it operates. HERE, we embrace humanity.