7 Tips to Boost Adoption of Your Mobile Event App

November 24, 2013

Jen Hawkins

Jen Hawkins is the director of marketing at DoubleDutch, the leading provider of mobile event applications for trade shows, conferences and meetings.

This year, we’ve seen mobile event apps transition from a “nice-to-have” offering at trade shows into an expected, integrated part of the event experience. Attendees are generally glued to their smartphones, and smart event organizers are leveraging that mobile addiction to make a truly impactful event experience.

But for the event applications to make a maximum impact, attendees need to be aware of the app, download it and use them. So, app promotion is perhaps the most critical step.

Here are some tips to boost event app adoption that we’ve learned from experience with our own customers and our own event planning efforts.

1) Start Early

Before your conference kicks off, send an -mail to generate app awareness, asking attendees to respond to a question in the app. For example: Which session are you most looking forward to? What hotel are you staying at? What bar are you hitting up the night before the conference? Simple questions make it easier for attendees to participate and connect in person at the event.

2) Encourage Download at Registration

Set up an "app support" area near registration, staffed with someone who can help attendees get started. Include signage that has both compelling benefits, and clear download instructions. Incentivize attendees to download early, by awarding points or badges for an attendee’s first check in at the app support table. This sets the stage for high participation.

3) Dedicated App Champions

With a busy trade show and packed badge pick-up line, some folks may miss the app assistance at the registration table. Therefore, organizers should have a few staff members - app champions - roam the exhibit floor and other areas of the expo. These easy-to-find app evangelists should be available to answer guests’ questions about the app and encourage attendees to download it.

4) Contests and Gamification

Leveraging games and contests within the app is a great way to jumpstart adoption and activity. For example, you can give a prize to attendees who check in at every exhibitor booth, or enter attendees into a raffle if they leave five or more ratings or three survey completions. We’ve even had customers execute scavenger hunts through our apps and award the winner with a free pass to their next event.

5) Leverage Social Media

For apps with an official hashtag, using twitter to promote your app is a must. Use short tweets to highlight specific app benefits. Some benefits resonate more than others, so put various benefits out there.

For internal events that may not use a twitter hashtag, think of where the social networking happens for attendees. Maybe it’s an internal forum or wiki, or a common bulletin board … be sure to leverage the social spaces in which your target audience interacts.

6) Daily App Recaps

Each day, attendees have interesting conversations on the application. Showcase this engagement to all event attendees through daily recaps of the best comments and photos. Share relevant stats about the top sessions and speakers of the day – and those that are not on the app will be motivated to hop on board.

7) Get Speakers and Exhibitors Involved

Last but not least, encourage speakers and exhibitors to become advocates for the app. Ask the keynote to pose a question that attendees can answer via the app. Encourage exhibitors to give swag to people that check in to their booth location. Not only does it help app adoption among attendees, but it opens up the conversation to all event stakeholders.

Do you have any other suggestions to boost app engagement at events? Share them in the comments below!

To learn more tips and tricks for boosting app downloads, check out the Official App Promotion Guide by DoubleDutch today.

Add new comment

Partner Voices
One of the most iconic names on the Las Vegas Strip just got an upgrade. Mandalay Bay has everything that your business needs from a refreshed convention space designed to inspire productivity and creativity, to an impressive selection of world-class restaurants and amenities. If you're looking for a venue that's both inviting and innovative, you have to be here. New Wave Experiences Mandalay Bay continues to invest in a new wave of enhancements both in the convention space and within the resort as a whole. New restaurant openings including Orla by Michael Mina, drawing inspiration from the award-winning chef’s childhood in Egypt and with flavors and décor inspired by the spices found in markets common to coastal Mediterranean towns, as well as Caramá by Wolfgang Puck, bringing the essence of Italy and spirit of Wolfgang into one concept, are recent additions. The Four Seasons Hotel Las Vegas also experienced a recent remodel of all 424 rooms. Swingers, a high-end, adults-only golf and entertainment concept will debut in Fall 2024. Enhanced Technology Creating a truly effective conference venue requires careful thought into what a business needs: the right technology, capacity, and inspiration to bring ideas to the next level. As part of the resort’s refresh, Mandalay Bay implemented state-of-the-art technology upgrades, installing cutting-edge Cat6A Ethernet cabling throughout the convention center. This advancement doubles the frequency of data transmission, enabling lightning-fast speeds up to 9400% faster. The convention center now boasts 11 dynamic digital walls, spanning up to 24' x 13', strategically positioned for brand placements, sponsorships and targeted event messaging. Additionally, attendees can benefit from 20 double-sided 55" mobile flexible display units, facilitating effortless navigation to meeting rooms and events. RFID locks were installed on all meeting room doors, and over 200 motion detection cameras have been placed throughout the space. Refreshing New Design & Fine Art The newly remodeled convention space provides a bright and vibrant atmosphere that complements Mandalay Bay's tropical-inspired brand. Featuring white-washed walls and ceilings adorned with bold floral patterns in cerulean and coral tones, the space is complemented by warm walnut accent walls. In addition to the redesign of all pre-function spaces, meeting rooms and ballrooms, Mandalay Bay's 1 million square feet of exhibit space has undergone a rejuvenation, including new paint, covered pillars and relocated strobe lights. Sustainable Spectacles Mandalay Bay is committed to Focused on What Matters and creating more responsible meetings. Refillable water stations all available around the resort, cutting unnecessary plastic usage from single-use bottles. The Mandalay Bay campus’ recent upgrades represent a bold step forward in redefining the Las Vegas experience. With a focus on innovation, sustainability, and unparalleled service, Mandalay Bay sets a new standard for excellence in business hospitality. Whether you're seeking cutting-edge conference facilities, world-class dining options, or simply a luxurious retreat, an unparalleled meeting experience awaits.