10th Annual Future Contact Center Summit

Charting the Next Generation Customer Experience. Playing to Win
Date
2015-01-26 - 2015-01-30
Organizer
Event contact first name
John
Event contact last name
Zeo
Email
john.zeo@iqpc.com
Event contact telephone number
(212)-885-2681
Description
It’s an exciting time to be involved in customer care and customer experience. Now more than ever we are able to see the rapid evolution of the industry, and when executed properly, just how effectively a positive customer experience can lead to expansion. This summit offers a unique, in-depth and collaborative learning experience to equip participants with the knowledge and skills they need to shape the next generation of customer experience. It is the only event that synthesizes emerging trends, customer needs, disruptive technologies and business imperatives into a clear vision for advancing service excellence for commercial success. For more information download the agenda here: http://bit.ly/1raUxFv or visit Confirmed Speakers Include: - Tim Lebrecht, Author: The Business Romantic and CMO of leading architecture company - Ryan Jenkins, The Change Maker, Next Generation Catalyst - Andy Yasutake, Director Global Technology Solutions & Operations, LinkedIn Global Customer Operations Team, LinkedIn Corporation - Bruce Hodes, Author: Front Line Heroes - Ingrid Lindberg, Chief Customer Experience Officer, Prime Therapeutics LLC - Kevin Thompson, VP Customer Experience & Development, Barneys New York - Heather Teskey, Chief Marketing Officer, Hallmark Business Solutions - View all speakers: http://bit.ly/1r1DB2n

Partner Voices

Business success — you may think it’s all about the bottom line, but savvy CEOs like those at Apple, Starbucks and IKEA know otherwise. Although profits play a big role, it’s also important for companies to be socially responsible by considering their impact on the environment, their local economy and their customers. One way that companies can practice corporate social responsibility (CSR) is by incorporating it into company events.