Financial Services Winning Insights & Experiences Conference

Event contact first name
Rebecca
Event contact last name
Smith
Email
info@financialservicesconference.com
Event contact telephone number
+44 (0)20 3479 2299
Description
The Financial Services Winning Insights & Experiences Conference Understanding The Customer Experience Across Multiple Touchpoints To Leverage Actionable Customer Insight & Monetise Customer Data In Financial Services For Targeted, Outstanding Experiences A One-Day, Brand-Led Conference & Networking Event, 5th June 2014, Thistle Marble Arch, Central London. Royal Bank of Scotland ? UBS London ? Santander UK plc ? Direct Line Group ? HSBC ? Standard Life plc ? Coutts UK ? AXA Wealth ? Talk Talk ? MoneySuperMarket ? Yorkshire Building Society ? Hiscox ? MBNA ? Citi ? Honda ? RSA Group ? Aberdeen Asset Management ? Whitbread Hotels & Restaurants ? Coutts & Co 22 Finance Brand Speakers. One Day. Exceptional Quality. Unbeatable Value: 1. Transform Customer Experiences With Actionable Customer Insight: Energise your customer insight strategies to deliver excellent customer experiences in financial services ? compliantly 2. Measure The Experience: Build a complete picture of the finance customer journey from start to finish 3. ROI Per Customer, Per Channel: The insight tools and techniques proving return on investment 4. Mobile & The ?On The Move Customer?: Integrated mobile capabilities which meet customer needs 5. Risks & Opportunities In The Digital Age: How changing distribution trends are impacting customers and creating new opportunities in financial services 6. Targeting & Segmentation Which Monetises Your Data: The latest techniques which provide tailored, personal customer experiences 7. What Do Customers Want & What Can We Do To Innovate? Debate the latest distribution trends and the impact of future innovations for the finance world 8. Unlocking Actionable Insight With Big Data Analytics: Building a complete, consolidated view of your customer?s multi-channel experience which adheres to regulation 9. Customer-Centric Corporate Cultures: Insight which gets the attention of decision makers and achieves greater organisational impact
Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact