Financial Services Winning Insights & Experiences Conference

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+44 (0)20 3479 2299
The Financial Services Winning Insights & Experiences Conference Understanding The Customer Experience Across Multiple Touchpoints To Leverage Actionable Customer Insight & Monetise Customer Data In Financial Services For Targeted, Outstanding Experiences A One-Day, Brand-Led Conference & Networking Event, 5th June 2014, Thistle Marble Arch, Central London. Royal Bank of Scotland ? UBS London ? Santander UK plc ? Direct Line Group ? HSBC ? Standard Life plc ? Coutts UK ? AXA Wealth ? Talk Talk ? MoneySuperMarket ? Yorkshire Building Society ? Hiscox ? MBNA ? Citi ? Honda ? RSA Group ? Aberdeen Asset Management ? Whitbread Hotels & Restaurants ? Coutts & Co 22 Finance Brand Speakers. One Day. Exceptional Quality. Unbeatable Value: 1. Transform Customer Experiences With Actionable Customer Insight: Energise your customer insight strategies to deliver excellent customer experiences in financial services ? compliantly 2. Measure The Experience: Build a complete picture of the finance customer journey from start to finish 3. ROI Per Customer, Per Channel: The insight tools and techniques proving return on investment 4. Mobile & The ?On The Move Customer?: Integrated mobile capabilities which meet customer needs 5. Risks & Opportunities In The Digital Age: How changing distribution trends are impacting customers and creating new opportunities in financial services 6. Targeting & Segmentation Which Monetises Your Data: The latest techniques which provide tailored, personal customer experiences 7. What Do Customers Want & What Can We Do To Innovate? Debate the latest distribution trends and the impact of future innovations for the finance world 8. Unlocking Actionable Insight With Big Data Analytics: Building a complete, consolidated view of your customer?s multi-channel experience which adheres to regulation 9. Customer-Centric Corporate Cultures: Insight which gets the attention of decision makers and achieves greater organisational impact

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