Toby Lewis

Toby Lewis, CEO of Live Group, has over 25 years’ experience in the communications and events industry. Under his leadership, Live Group has won a clutch of coveted industry awards and his advice on complex events is sought after in the UK and abroad by organizations ranging across charities, medical associations and government departments.

5 Unconventional Ways to Personalize Virtual Event Experiences

Previously, personalization meant just addressing customers by their first names (We all have written those emails with Hi {First Name}, :) haven’t we?). Cut to today, times have changed. So has consumer sentiment. Now personalization requires marketers and event professionals to be prepared with as much context on customers’ experiences as possible. 

The rapid adoption of Virtual Events has opened the door to new ways of understanding the context and preferences of audiences. Here are 5 lesser-known ways in which you can personalize your next virtual event experience.

Rae Oliver

Rae Oliver is a content manager for Truly Experiences and a freelance writer with a passion for travel, social media and online marketing. 

Arvind Kothandaraman

Arvind Kothandaraman is the general manager of specialty diagnostics at PerkinElmer. His primary interest is in equipping clinical laboratories with the tools needed to meet their technical and operational goals. Prior to PerkinElmer, he held positions at Thermo Fisher Scientific, BioReference Laboratories and Advanced Analytical Technologies.

Tim Groot

Tim Groot is the CEO and founder of Grip, the first market engagement platform for event organizers to create virtual, hybrid and live event experiences in a single solution. Tim founded Grip in 2016 to help maximize the return on time invested from attendees and exhibitors attending industry events.

Dave Weuthrich

Dave Wuethrich, Chief Operating Officer at Convention Data Services, has more than 20 years of experience providing client services, registration management, data cultivation and integrated solutions for show managers.

Madeline David

Madeline David is a former TV news reporter and anchor, now working as a virtual events emcee and Communications Strategist at Centrifuge Media, Inc., in Raleigh, North Carolina. After seven years as a journalist covering stories across Texas, the Southwest and Coastal Virginia, she made the switch to the events industry and hasn’t looked back!

Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.